컴포트 스위트 리치먼드(Comfort Suites Richmond)

The hotel needs some updates. As soon as I walked in the hotel lobby it smelled like a bathroom. The staff was so kind and professional. It’s quiet and near restaurants and the interstate. The bed was comfortable. The bathroom needs serious improvements. There was rust on the lamp and the lamp shade had a hole in it. On the curtains and shower there were permanent stains.

No hot tub, bathtub in room was filthy, room in general was dirty. Check in staff seemed like we were bothering her when checking in. Beds were comfortable

Hotel needs some updates and a deep cleaning. People smoke in nonsmoking rooms and then they do not clean them.

The room could use a serious upgrade-it was clean & very old. Warm pool was lovely! Staff was helpful & lovely!

Toilet ran all night, pull out couch for my daughter was absolutely awful. Tub was dirty and needs a good scrubbing. Trash can was overflowing during breakfast hours.

There is no hot tub. Toilet in room loose and wobbly. Grout around toilet and shower modly. Drywall and ceiling moldy. Floor in room not vacuumed, change on floor from previous guests. All simple fixes but takes management to care.

Old needs a remodel, front desk person called my room at 9:30 am to ask if the room was occupied. Then stated check out was 11:00 am. Really??

From the moment I walked in the lobby door there was an odor. The rooms, hallways all smelled like urine. The only shining light of this hotel was the pool temperature, which was warm, but the pool area was in need of maintenance. Paint is peeling around pool.

They seemed like they didn't want us to stay there. A roach crawled across my shoe. I complained. They ignored me. The pics of the hotel didn't match it's condition. The only reason I booked it over the others was because they advertised a hot tub, because of my daughter's health conditions.