더 하이어 트랩 호텔(Burnley West Higher Trapp Hotel)

We used the Higher Trapp Hotel for a celebration of our Ruby wedding anniversary. We took three rooms and also had breakfast. the celebratory meal was excellent and the room given for the function was lovely. All in all we were looked after and well fed with staff cheerful, helpful and attentive at all times. Highly recommended.

Excellent staff especially Sheila the front of house staff that kept us all informed about the meals being delayed due to a mishap in the kitchen. She was attentive and caring to all the residents in the Fitzy bar. The whole stay was lovely nothing to much trouble by all the staff .

Second time we have been to this venue and this time a little disappointed. We had a room in the annex unless we paid for an upgrade. Last year we got a nice room in the hotel for £20 cheaper for an inclusive and our experience was much better. Staff and food were excellent but the annex is very basic. Very small TV, small room and needs a big upgrade. Despite the fact I was disabled and told them so on booking I had to manipulate multitude steps and mud if I tried to take a short cut across the lawn to the hotel. Need to put my coat on to go outside to access the hotel. So unfortunately we won't be returning. Pictures following.

We went for the all inclusive option and weren’t disappointed. Such good value! Food was amazing. We had 2 meals there and it was fantastic. Breakfast was also good with lots to choose from.The staff are so friendly and really can’t do enough for you. We will be back!

I stayed here in October in one of the annex double rooms with my dog on their latest 3 night break - 3 nights b&b, dinner, sandwich lunch or packed lunch, afternoon tea, wine tasting, a quiz and yoga, all for £199. No single supplement which makes a nice change. Fantastic value. The service from all the staff was exceptional and they all loved making a fuss of my dog in the lounge as we weren't allowed to eat in the restaurant which is normal for hotels. My dog loved her complimentary sausage at breakfast time !!! The set menu is delicious but fairly limited. You can however upgrade to other dishes at an average upgrade cost of £2 - £3 though some were only £1 extra. There was a wedding on one of the days but, unlike in some of the reviews, this didn't affect the service I got which couldn't be faulted. It was my birthday on one of the days and the staff gave me a free drink from the bar. One of the waitresses wasn't going to be in on the day of my birthday so, the day before, she presented me with some cheesecake on a plate decorated with 'happy birthday' spelt out in raspberry coulis. Very thoughtful of her and totally unexpected. I only have 2 small criticisms of my room which was very pleasant. I would have liked to have had a bath mat as it got a bit slippery having a shower. I could have done with a lamp on the dressing table/desk as it got rather dark in the evenings there. Overall a thoroughly enjoyable 3 night break which was much needed by me and my dog.

Excellent welcome on arrival. Very helpful on my stay. Mille couldn’t help enough with any question I had. Room very good. Food was extremely good. Parking was ample. The grounds are very clean and breathtaking. Tea and coffee and quality biscuits in room

Just returned from an all inclusive break, two nights. Good value for the price paid. Very pleasant staff. The house bitter was a surprise an enjoyable local brew. Breathtaking views when you could see them, the weather could have been kinder.

Just a follow up.regarding previous review regarding disabled parking I was speaking to the lady in question and explained that the car without the badge was mine and my previous car was stolen with the card and was awaiting replacement.she acknowledged and accepted this. just to put the record straight and fair for other reviewers.As was mentioned by the lady in question she had to drive a distance to return a dinner suite her husband had bought for their first cruise but it was the wrong size.hope they enjoy it and get their disabled facilities perfect

Arrived at hotel to find only 2 disabled parking spaces, one of the cars parked there did not have a blue badge. We had to park in the main car park and walk uphill with our suitcases. There was no one in reception so after waiting for some time I decided to go and look for someone to check us in. I found the receptionist in the bar. After check in I told the receptionist about the car parked in disabled parking space without a blue badge. She told me that it is not against the law to park in disabled parking without a blue badge. Not a good start to our stay. The hotel is tired and worn, especially the carpets but everywhere is clean. Our room had a beautiful view, was very warm and had everything we needed. We went down to the bar/restaurant and a lovely table with the same beautiful view as our bedroom. The staff were very helpful, the food was excellent and the wine of good quality. Next morning the breakfast was plentiful and delicious. Dispite the bad first impression at reception we enjoyed our stay and would return.