샤토 레 크레에르

We chose this hotel for our recent three day stay based on their TA reviews and for the location while visiting Reims. When our taxi driver drove into their drive, our mouths dropped open and he said, Good Choice! Needless to say, we agreed and were not disappointed with our choice as every detail exceeded our expectations. The staff couldn’t have been more welcoming from the moment we arrived until the moment we left. Like others have written here, the entire hotel and grounds are classy and elegant. We were lucky to arrive on the evening of a special Breast Cancer fundraiser and the place was lit up in pink which added to the ambiance. Upon our arrival we were greeted to champagne and tea cookies in their cozy lounge and afterwards escorted to our beautiful spacious and well appointed room. Breakfast in their dining room was over the top. Again, classy and elegant and the amount of food to choose from and the presentation was amazing. This was a first class experience for us and we would not hesitate to return. To us, it was worth every euro! Merci pour cette merveilleuse expérience.

I deeply regret having to write this, but I believe it's important to share our experience so others can be properly informed before booking. I recently stayed at Domaine Les Crayères in July 2025. After check-out, a valuable personal item — an iPad — was accidentally left behind in the room. The hotel promptly confirmed that the item had been found. We were advised to pay for the return shipping through a third-party service recommended by the hotel. We followed all instructions precisely, paid the fee, and trusted the hotel to handle this process responsibly. However, weeks later, the parcel has gone missing, and no one — neither the hotel nor the third-party shipper — is able to confirm what happened to it. What’s worse: The hotel refuses to clarify who on their staff physically handed the item to the courier. They will not provide the name of the person responsible for choosing the shipping method. There is no accountability from the management despite repeated and professional communication. As of now, we have no idea where the parcel is, and no one has taken ownership of the situation. We have received only vague responses, deflections, and empty apologies. For a hotel of such high standing and reputation, this level of disorganization and complete lack of responsibility is not just disappointing — it is absolutely unacceptable. I would strongly caution other guests — especially those traveling with valuables — to think twice about relying on this hotel’s support or integrity in case something goes wrong.