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The Grand Mercure is ok, but it is not 3 or 4 star. The lobby is small and crowded - they are doing a renovation of the lobby bar, leaving only a small space for reception and guests. This wouldn't be a problem, except the three elevators are old and slow, and the hotel runs events on the top floor. Many days, there is a long line (30 or 40 people) waiting for the elevator and filling the tiny lobby. The rooms are not great. They were renovated a few years ago, but the maid service is terrible. The floors are filthy, the bathroom was barely cleaned, there was mold in the shower, the towels were dirty, and we had to beg the maid to change the dirty sheets rather than just make the bed to hide the dirt. The furnishings are minimal -- there is only one trash can (in the bathroom), why not put one by the desk? There are only wine glasses, no plastic cups or water glasses. There should be a cup to put toothbrushes in the bathroom, because the bathroom is not cleaned and guests don’t want to put a toothbrush on the bathroom counter. There are only three hangers in the closet. The light switches are on some crazy system where you can't figure out how to turn off some lights. Crazy and frustrating. I booked the Grand Mercure because it is on the beach in Boa Viagem, close to the airport and restaurants, the location is good and the staff at reception are very professional. But the hotel did not meet my expectations. I won't return.