Premier Inn London Rainham

The hotel room was very clean and the staff at the front desk were so kind and friendly.

The whole experience from checking in to checking out was fast and easy my only negative was that they had no softer pillows other than that it was a good experience. The staff were also friendly and didn’t charge or bother me that i was late by 20minutes checking out

When we arrived the room was very very hot. This hotel doesn’t have air con but provided a fan. The fan did nothing, we might as well not had one. The fan was also on a timer so every 1-2 hours we had to wake up during the night to turn the fan/timer back on. So we had a very uncomfortable and disturbed sleep. I also found that this hotel was very noisy and we could hear people walking about in the room above and even heard their alarm in the morning which woke us up! The room wasn’t as clean as I expected it to be and there was a squashed daddy longlegs above the curtains! The toilet is not very good either. It has a very poor flush and we had to wait ages to flush the toilet. We went out and came back, then flushed the toilet which is not what Should be happening. We went to the reception to talk about the problem but got told that it is a problem in all of the rooms and it is the water pressure. This is not what I expect from a premier inn hotel.

Everything that was expected from a stay in a premier inn with the exception of such friendly and welcoming staff. In particular Marie-Rose on reception and two lovely ladies that served us breakfast on 20th and 21st April. Nothing too much trouble for them, very competent and friendly. Our stay there was based on a very sad occasion for us and it helped us immensely to be welcomed and served by such friendly happy people. They obviously wasn’t aware of our reasons for being there so it’s nice to know that this comes as standard in this hotel.

Room was cold on arrival so I turned the heating up but nothing happened. I went out for a few hours and returned to find the room 1 degree colder. At 5am the heating finally clicked on and the heater buzzed constantly waking me up. The clicking and buzzing continued until I finally turned the heater off. So it became a choice of heat vs sleep but not both.

Hotel itself is ok and breakfast is good. Carpets are tired and worn and the hotel very much needs an update. Unfortunately not the same standard of other Premier Inns I have stayed at. Postive - Only around 30 minutes away from London. Van drivers need to avoid this hotel if on business as it is being targeted by thieves! Hotel and pub next door not very helpfu even though they have said vans are being targeted on a regular basis at this carpark. If you want your van and belongings to be in one piece do not book this hotel as it is not recommended.

Reception team were very friendly. Room was very comfy and clean. The Manager was very helpful when we had family emergency. I will be using this place as my holiday home whenever I feel like I need a break. Who can now afford to travel abroad? However this place is very convenient for a getaway

Everything about the London Rainham Premier Inn hotel was exceptional. Great location,the rooms have been comfortable and immaculate. Excellent service ,professional and friendly staff!Definitely will stay again!Highly recommended!

Had a lovely night stay,receptionist very professional quick and easy check inn. All staff are amazing in hotel and restaurant. Everything perfect. The car park had enough spaces. Very clean and comfortable room . Would definitely go back