릴레 & 샤토 로칸다 돈 세라피노

Very cool little hotel on a narrow street in the old town of Ragusa Ibla. Great location & loads of character within these stone walls. Our room was a bit quirky as is common with hotels built into medieval buildings but it's still an elegant accommodation. Very comfortable, very quiet hotel with a great young staff. Breakfast is served in a room just a few steps around the corner from the lobby. Cars are parked by their valet in an unseen location. Their restaurant is on the other side of the hill. We had an excellent dinner here. The room is fantastic with the service you would expect.

The locanda is located in a typical tiny street of Ragusa Ibla. We called the hotel as we entered Ibla and they immediately sent someone to meet us. They unloaded the luggage and parked the car. What I loved is the historical aspect of the place. Each room is different. We stayed in two gorgeous rooms with lovely views . The rooms were impeccably clean and comfortable. The complimentary snacks and water were a nice touch. The staff could not do enough for us. Giuseppe at the concierge desk was very helpful and spoke perfect English. We were transported in time at this gorgeous little gem and the city of Ibla

We booked to stay the night as we were dining at the restaurant. We had a smooth arrival, with Daniel who took good care of parking our car and we were very happy with the welcome and our room, until we realised the Airconditioning was not working. Before heading to dinner we told the receptionist to please check it. When we returned, it was very late and were most upset to find the airconditioning was still not working. Being so late at night there was nothing we could do and we had an absolutely awful night in a very warm room. In the morning before breakfast we told the then receptionist how bad it was and we were told someone would look into it but sadly by the time we checked out nothing had been done and we didnt even get any apology. Any self respecting boutique hotel would have changed rooms if they could not fix the problem instead of just ignoring it. Certainly would not recommend the hotel to anyone.

The hotel and its associated restaurant represent a high level of passion and investment by its owner. This is not a hotel for anyone with any accessibility issues. Our room was very comfortable. Breakfast was adequate in their cheery breakfast room. Wi-Fi was rather slow in our room. Front desk experience was good. We traveled by car and the lack of parking in Ragusa’s warren of tiny narrow streets means that the highest level of service is provided by the valet. He has to move luggage quickly and efficiently up and down streets and narrow staircases and then find a place for the car. Likewise on departure. Kudos to these unsung heroes at Don Serafino. A very cool boutique hotel experience.

We stayed for only two nights but experienced three different rooms. We booked one of the Cave experience rooms but it did not work for us. The bathroom flooded and it was not pleasant. I do not recommend this path though we loved the hotel. The management was very willing to work with us and find different rooms, but we ended up in room number one on the first night and number 10 on the second night. Both were really great. The vibe of the rooms is modern chic in stone and if you end up in room one or ten I think you will love the vibe. The hotel is not really one building but a number of places spread out on both sides of the tiny street. We liked the breakfast room which was small and the ladies serving did a great job. we ate at the restaurant one night which was a treat though I wish I had dressed up for the occasion. The second night we had pizza and beer at the nearby terrazzo restaurant terrace which has a monster view and cost just 30 euros for dinner. we paid ten times that at the hotel’s restaurant. One thing to mention is that the hotel is on a narrow street so its not possible to stop in front when checking in. the hotel sent us some instructions as to where to stop and wait to be greeted. worked out well. We stayed here as part of a two week grand tour of sicily that included some much more elegant hotels, but don Serafino was one of my favorite places in sicily.