머큐어 퀸스타운 리조트 후기

숙소 답변: Dear valued guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the beautiful lake and mountain views from your room—those surroundings are truly special, and we’re glad they made a positive impression.At the same time, we’re very sorry that several aspects of your stay did not meet expectations. Your comments regarding the air conditioning and heating are appreciated, and we understand how important a comfortable room temperature is, especially in colder conditions. We will review this issue with our maintenance team to explore improvements.We’re also concerned to hear about the service you received from some of our staff. This is not the standard we strive for, and your feedback will be shared with the relevant teams to ensure better communication and professionalism moving forward. That said, we’re pleased that our manager was able to assist you with care and sincerity.Regarding your experience at breakfast, we sincerely apologize for the unacceptable hygiene issue and the lack of appropriate response from our staff member. This matter has been taken seriously, and we are addressing it with our food and beverage team to prevent any recurrence. We appreciate your understanding in allowing us to resolve the situation at the front desk.Your feedback is invaluable in helping us improve, and we truly hope to have the opportunity to welcome you again for a more seamless and comfortable stay.Sincerely,Alex AndrewAssistant ManagerMercure Queenstown Resort

숙소 답변: 애비님께, 멋진 후기를 남겨주셔서 진심으로 감사드립니다! 저희 팀과의 경험이 좋으셨다니 저희도 매우 기쁩니다. 저희 직원들은 항상 따뜻하고 친절한 서비스를 제공하기 위해 노력하고 있으며, 프런트 데스크 직원이 필요할 때는 번역 도구를 활용하여 명확하게 안내해 드릴 수 있어서 다행입니다. 또한 조식을 맛있게 드시고 레스토랑 직원들의 친절한 서비스에 만족하셨다니 저희도 기쁩니다. 직원들에 대한 따뜻한 칭찬은 저희에게 큰 힘이 됩니다. 머큐어의 품질과 기준을 인정해 주셔서 감사합니다. 저희를 지지해 주셔서 진심으로 감사드리며, 앞으로 다시 한번 머큐어 퀸스타운 리조트에서 즐거운 시간을 보내실 수 있도록 모실 수 있기를 기대합니다! 감사합니다. 알렉스 앤드류, 어시스턴트/듀티 매니저, 머큐어 퀸스타운 리조트

숙소 답변: 소중한 고객님, 머큐어 퀸스타운 리조트에 대한 소중한 후기를 남겨주셔서 감사합니다. 저희 호텔의 위치가 마음에 드셨다니 정말 기쁩니다! 펀힐에 위치한 호텔의 아름다운 전망과 평화로운 분위기는 정말 특별하며, 고객님께서 직접 경험하실 수 있어서 기쁩니다. 고객님의 긍정적인 후기는 저희 팀에 큰 힘이 되며, 즐거운 시간을 보내셨다니 정말 기쁩니다. 다음에도 다시 찾아주시면 더욱 기억에 남는 추억을 만들어 드리겠습니다! 감사합니다. 알렉스 앤드류, 머큐어 퀸스타운 리조트 부매니저

숙소 답변: 고객님, 머큐어 퀸스타운 리조트에 대한 소중한 후기를 남겨주셔서 감사합니다. 저희 호텔의 위치를 ​​마음에 들어하셨다니 정말 기쁩니다! 펀힐에 위치한 저희 호텔은 아름다운 전망과 평화로운 분위기를 자랑하며, 고객님께서 이러한 특별한 경험을 누리실 수 있었다니 저희도 기쁩니다. 고객님의 긍정적인 평가에 진심으로 감사드리며, 즐거운 시간을 보내셨다니 저희 또한 매우 기쁩니다. 다시 한번 저희 호텔을 찾아주셔서 소중한 추억을 만들 수 있기를 바랍니다! 감사합니다. 알렉스 앤드류 부매니저 머큐어 퀸스타운 리조트

숙소 답변: 숙박 경험을 공유해 주셔서 감사합니다! 객실에서 보이는 호수 전망이 기대에 미치지 못해 죄송합니다. 소중한 의견을 감사히 여기며, 향후 개선을 위해 관련 팀에 전달하겠습니다. 또한 조식 분위기와 레스토랑에서 바라보는 햇살 좋은 전망을 즐기셨다니 저희도 기쁩니다. 많은 투숙객분들이 가장 만족하시는 부분 중 하나입니다. 앞으로 다시 한번 저희 호텔을 이용해 주실 수 있기를 바라며, 다음 방문 시에는 더욱 만족스러운 경험을 제공해 드리도록 노력하겠습니다.

숙소 답변: Dear valued guest,We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I'm pleased you enjoyed the lake view!I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alex AndrewAssistant ManagerThe Mercure, Queenstown Resort

숙소 답변: Dear valued guest,We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team.At Mercure, we strive to provide a superior service experience for every customer; therefore your review is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Alex AndrewAssistant ManagerMercure Queenstown Resort

숙소 답변: Dear Xide,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Kind regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

숙소 답변: 感謝您分享您的入住體驗！我們很高興您滿意酒店的位置，也感謝您對房型的建議。湖景房確實能欣賞到瓦卡蒂普湖和羣山的美麗景色，非常值得推薦。我們會繼續努力，為您和所有客人提供更舒適的住宿體驗。期待您下次光臨皇后鎮美居度假酒店！

숙소 답변: Dear Guest,Thank you for staying at the Mercure Queenstown Resort and for sharing such lovely feedback. We’re delighted to hear you enjoyed the spacious and clean room, convenient parking, and our restaurant’s stunning views. It’s fantastic that you appreciated the hotels' surroundings, even though we’re a little further from the centre of Queenstown.We’re also so pleased we could assist with your earphones - our team always strives to go the extra mile for our guests.We hope to welcome you back on your next visit to Queenstown!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

숙소 답변: Dear 大熊猫的逆袭,Thank you for your fantastic review of the Mercure Queenstown Resort! We’re thrilled to hear that you found the room spacious, clean, and well equipped to suit your needs. It’s great to know that you enjoyed the charming lake views and the dining environment with our large windows!We appreciate your feedback regarding the room lighting and amenities. Your insights are invaluable as we strive to enhance our guests' experiences.Thank you once again for choosing to stay with us, and we hope to welcome you back for another lovely stay!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

숙소 답변: Dear Guest,Congratulations on your honeymoon! We’re delighted that you chose to celebrate such a special occasion with us at Mercure Queenstown Resort. It’s wonderful to hear that you enjoyed your upgraded room and the welcome desserts – it’s our pleasure to make your stay as memorable as possible.We hope the stunning lake walk made up for the challenging slopes on your way back to the hotel! Thank you for your kind words about our service and amenities. We look forward to welcoming you back in the future.Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

숙소 답변: Dear Guest,Thank you for your review of your stay at Mercure Queenstown Resort. We're delighted to hear that you appreciated the complimentary upgrade to a lake view room and enjoyed the beautiful windows.We understand that the slope can be a bit challenging and appreciate your feedback. We hope the upgraded room contributed positively to your stay and look forward to welcoming you back in the future.Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

숙소 답변: Dear Guest,Thank you for sharing your fantastic review of Mercure Queenstown Resort! We’re thrilled to hear that you enjoyed the stunning surroundings, our well-maintained facilities, and the natural beauty around the hotel. It’s great to know you found the nearby bus stop convenient, though we understand that the hill can be a bit of a climb.We hope you had a truly relaxing stay and would love to welcome you back – perhaps with a vehicle for even easier exploring next time!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort