Gongheyuan Hotel

방은 깨끗하고 편안하고 웨이터 서비스는 매우 열성적이며 [강력] 아침 식사는 풍부하고 큰 호텔은 다르며 환경, 시설 및 위치는 모든 측면에서 상당히 좋습니다. Gongheyuan Hotel을 선택하세요 ~

집이 꽤 크고 여행하기 매우 편리합니다. 근처에 식사할 곳이 있습니다. 국경절 가격은 괜찮습니다. 이틀 연속 머물렀는데 과일이 배달되었습니다. 아침 식사는 평균이었고 12시에 보충되었습니다. 하늘정원도 있고 윗층에는 테이크아웃 배달 로봇도 있고 수영장도 있고 새 호텔이라 시설이나 장비도 비교적 새것이고 바닥에 세탁기도 있어요. 전반적으로 꽤 만족스럽습니다. 웰컴 과일 또는 영양가 있는 건조 과일: 가능

very good hotel; the swimming was closed unfortunately but overall, a satisfactory experience for the city.

My reservation is staying for 2 nights, at the first night with terrible experience. (1. Assigned wrong a smoking floor which I had requested non smoking rooms and I had awake by smelling cigarette smoking at early morning 0630.)(2. Air Con malfunction with heat wind with 26 degrees whole night and the outside temperature is just 12 degrees. I have to turn off the air con to stop fresh air during the night.) (3. Shower water is suppling unstable water temperatures.)(4. TV is not working)(5. WiFi cannot be connected)(6. Gym open at 14:00-22:00 which might be satisfying the customer regular exercise in morning) But the next day, room changed and all services are satisfied. The hotel manager even open the gym for me in advance. Overall I am happy the management did very well with complain handling and recovery.

This is one of the best hotel that our family had stayed in China. The hotel room is very roomy and clean. The bathroom is clean, modern and very roomy. The food is delicious and the service is great. I highly recommend the front desk "Xiao Qiu" and "Xiao He". Their service manner are outstanding. They are friendly and supportive. We highly recommend this hotel.

Very nice trip. The staff is very nice.

標題：差勁的服務和設施 評分：★☆☆☆☆ 評論： 我晚上9點左右抵達這家酒店，但對於一家五星級酒店來說，我對他們的服務和設施感到非常失望。首先，即使不是凌晨時段，夜班時段的酒店前台服務反應已經相當慢。當我發現房間的冷氣壞了，無法打開時，我立刻打去前台尋求協助。然而，他們告訴我要等工程部的人上門檢查。我不得不等待整整一個小時左右，才有人來到房間。這種等待時間實在過長。 到了工程部的人終於到達後，他們確認了房間的冷氣是壞掉的，並要求前台為我換一個新的房間。然而，我感到非常失望的是，前台的態度好像並不願意更換房間，盡管酒店那天仍然有很多空房。我不得不再次等待大約1l20分鐘，才最終換到一個新的房間。這種處理方式讓我感到非常不舒服，對於一家五星級酒店來說，這種服務態度實在是不能接受的。 此外，作為一家五星級酒店，他們竟然沒有提供浴缸，讓我感到非常失望。我認為這是一個基本的設施，特別是對於那些喜歡泡澡放鬆的客人來說。更令我驚訝的是，連冰箱也沒有提供。這對於一個五星級酒店來說，實在是太過分了。 總的來說，我對這家酒店的綜合體驗感到非常失望。他們的服務反應慢而不效率，對待問題的態度也不夠積極。而且，缺乏基本的設施，特別是浴缸和冰箱，讓我對這家五星級酒店的品質產生了質疑。我不會推薦這家酒店給其他旅客，並且我自己也不會再次入住。

房間我們訂的這個還算比較大，住着比較舒服，室內整體感覺比較智能方便，如果前面放沙發的位置燈能大一些就好了，衹是一個射燈，坐久了感覺比較刺眼。（照片沒有拍太多，拍了在房間煮白茶的照片，很愜意。）

房間空調調到最小風也很大聲了，跟前台說後，維修人員也很快來處理好。但用好了後，過了半小時後又一直在響，使睡覺品質蠻差的。早餐食物種類蠻多的，質量還行。