Chimelong Giraffe Castle

長頸鹿城堡酒店真的非常適合親子游，酒店有專屬親鹿平台，能超近距離投喂長頸鹿，這種和動物親密互動的體驗太棒了，感覺心都被它們治癒了，帶孩子來玩得超開心！房間衞生也很乾凈，洗護用品全套都配好了，使用起來很方便。客户關係的丁文君服務態度很好，回訪時很有耐心，認真聽我的意見，體驗非常好！

酒店很新很漂亮，仍在試業中，基本設施如餐廳、健身室已開放；部份設施如溫泉酒店、游泳池仍未運作！ 本人入住4晚，要求清靜的房間；可惜第一天大清早便被樓下三部工程車、鑿路聲吵醒；幸好前台員工積極協助轉房，讚! 進入度假區，尤如真的置身在森林中！森林王國內大部份設施已完善,環境寬敞很漂亮，動物種類繁多，可能新開業，比起珠海及番禺的長隆，人流不多，可以盡興暢玩！ 所謂動物大遷徙，只係工作人員如趕羊般帶領動物奔跑！哈🤣哈！ 個別國內遊客的旅遊行為令人反感！在觀光小火車內吸煙、拍打玻璃弄醒動物以便拍照⋯⋯這些不文明行為仍屢見不鮮！

房間浴室牆壁上有頭髮，馬桶圈內側有血跡，衞生一般般。 前台服務不錯，工作人員都很熱情。小朋友第一天去了園區玩，第二天早上在神樹樂園玩。兩天都玩得很開心，不捨得走。 酒店的早餐很豐富，味道也很不錯。

進入園區正門三百米後就到了酒店大堂，寬敞8明亮，入住指引方向清晰，前台小姐姐熱情接待，拿了房卡寄存行李後，就先入園了，下午兩點就收到短訊，提醒房間打掃乾淨可以入住了，設施齊全，全新乾淨整潔，房間和洗漱間超大，小童遊樂場設施多，早餐品種也多，餐廳位置超大。酒店下樓去長隆動物園走快捷通道很方便，兩天無限次出入，服務員都熱情擺手打招呼，管家熱情接待，還贈送了小禮品，超讚。

We had an incredible stay at this family-friendly resort! One of the highlights was the rare opportunity to have close encounters with giraffes and other animals right within the hotel compound—an unforgettable experience for both kids and adults. The rooms were spacious, spotless, and thoughtfully designed. We especially appreciated the well-structured bathrooms, which included child-sized basins—such a helpful touch for families with young children. The resort is just a 10-minute walk from the Animal Kingdom, making it super convenient to come and go throughout the day. For those with tickets, the indoor playground and hot springs/water park offer plenty of additional fun and relaxation. We highly recommend this resort for families looking to enjoy the perfect blend of wildlife, comfort, and entertainment all in one place. We’ll definitely be back!

A wonderful family resort to bring kids to with a huge indoor playroom that my kids went twice to. A short walk to the safari theme park next door with a variety of animals to feed. All staff were extremely friendly and proactively tries hard when you have a question or a request.