포시즌스 호텔 알렉산드리아 앳 산 스테파노(Four Seasons Hotel Alexandria San Stefano)

永遠的四季標準 是我住過所有四季的商務型酒店裡服務最好的 入住之前有賓客服務的人發郵件打電話確認我的喜好 吃早餐的時候人比較多就在門口排隊了餐廳經理看到就説把早餐送到我房間來吃 早餐也非常豐富 住了五晚 儘管沒怎麼出門 但前廳部的人很多都能喊出我的名字 認知度這一塊真的已經做的很滿意了 最後一晚因為點餐有一點的小不愉快 退房的時候酒店經理特意過來道歉了還送了芝士蛋糕 （因為跟老公一起來 還偷偷幫忙做了浪漫布置 送了蜜月蛋糕） 酒店禮賓部簡直是萬能的哈哈 還幫忙預約了上門核酸檢測（酒店保安一路隨行去到我們房間看着做核酸 很讓人有安全感）同時還幫忙買了去開羅的火車票 全程就是打電話可以解決一切的神奇禮賓部哈哈哈 整體下來真的是從不會讓人失望的四季品質 我永遠愛FS

J'ai récemment séjourné pendant deux jours au Four Seasons d'Alexandrie et mon expérience a été absolument merveilleuse. Dès mon arrivée, j'ai été impressionné par la magnifique décoration de l'hôtel, inspirée des années 1800. Chaque détail, des meubles aux luminaires, évoque une élégance classique qui m'a transporté dans une autre époque. L'hôtel bénéficie d'un accès direct à un centre commercial, ce qui est extrêmement pratique pour faire du shopping sans quitter le confort de l'établissement. De plus, l'intérieur de l'hôtel est orné de nombreux tableaux, ajoutant à l'ambiance artistique et raffinée des lieux. Mais ce qui a véritablement rendu mon séjour exceptionnel, c'est le personnel. Chaque membre de l'équipe était souriant, très accueillant et toujours prêt à aider. Leur attention aux détails et leur désir de rendre votre séjour aussi agréable que possible sont vraiment remarquables. Je recommande vivement le Four Seasons d'Alexandrie à quiconque cherche une expérience hôtelière de luxe avec une touche historique. C'est un endroit où beauté, confort et hospitalité se rencontrent harmonieusement.

四季肯定優質。 對得起這個價格吧，遠在海外攜程的影響力明顯不夠。 國外還是booking。

地中海邊，露台看出去風景不錯

非常棒的酒店，乾淨衞生，房間超大，員工服務熱情，在亞歷山大，如果有可能一定選擇四季酒店。這次特別感謝四季酒店的員工，因為春節的關係，我還收到了一份超讚的免費巧克力蛋糕，讓我慶祝中國新年， 謝謝！四季酒店最棒！

服務態度非常好。

Amazing hotel. Great staff and very welcoming. Great location. Walk in to shoping mall. You will find every thing there. Sea view room very nice. We were 3 person. Breakfast was yummy and nice view .

As soon as I arrived and got out the car a child from the street grabbed my arm the staff did nothing but luckily the driver I was with spoke to the child. We went into the hotel the receptionist informed us breakfast in dollars. No one asked to take our luggage to the room and so we were about to take it our self’s then noticed there was stairs so we asked someone to do it for us. Our room was fine even though the technology was outdated in terms of the tv being blurry and no usb plugs. We tried the Spa which I wish we hadn’t my mom got burnt in the steam The staff gave her cream and said they would follow up with a call to see how she was but they didn’t. I did speak to reception about this situation he also asked how was our stay. I explained that no one called to see how my mom was like they said and that the tv in my room does not work and I said technology was outdated. A electrician came he was not able to do anything because the Tv was ancient he said he would get a new one but he didn’t come in the morning. We had someone playing music in the room above at 2am in the morning I called room services and no one resolved it then had to call three other times for it to be resolved. There was no apology from the staff again. We did however go on there restaurants boat which I would highly recommend to have dinner as the staff are lovely there and a car will pick you from the hotel. All in all this hotel does not reflect the four season standard so I would avoid.

Loved this hotel. Staff was excellent especially Mirna at the front desk. Good variety and view at breakfast. Great view from room.