The hotel was nice with beautiful gardens and pools. Reception staff were very friendly & housekeeping staff very efficient. Although we were let down by a few things. We had just come from Hurghada where we were upgraded to seaviews, most amazing peaceful days we had had in Egypt. When booking the hotel we decided to pay for seaviews as we like to sit on balcony in evening after a long day and take in tranquility. Unfortunately our Seaview was anything but peaceful. It was more views of the pool and sea in the horizon. That didn't bother us much, but after a long few days travelling we were exhausted when we arrived. We decided to have a early dinner and get an early night to make the most of the next day. Unfortunately our "Seaview" was peaceful throughout the day but around 8pm until late the beach bar puts on ridiculously loud music, impossible to sleep. We did inform reception and we could move rooms but that meant packing everything up and we were already in bed. The spa also let us down, nothing like in the photos. It was absolutely revolting the water, tiles missing. We got an offer for 3 treatments. We request to have a female therapist for me as I didn't feel comfortable having a male. They said that wasnt a problem. When we were called for the treatment my partner went to to toilet quickly and I went with my therapist. I got undressed and led on the bed and wasn't expecting to have a couple massages as I specifically requested a female therapist for me. Shortly after my partner entered with his male therapist- I was uncomfortable the whole time, not relaxing atall. The next day they took us to different treatment room, it was the same therapists as the day before as he had already seen me I tried to relax and enjoy it. I did shut the door to treatment room but for some weird reason as soon as we were lead down they opened it again? Both therapists talked constantly throughout the treatment in their language, wasn't relaxing and wasnt nice not knowing what they were saying. Our last treatment was cut 15mins short for both, and they would just leave us lying in the room for 15mins. So we got up, dressed and left. I would have thought, especially in this country that if a woman specifically asks to have a female therapist it would be respected and no other males would be around.
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