First of all, a huge compliment to the Kempinski Soma Bay staff for their extremely kind, helpful and attentive attitude which makes for a pampering holiday. In the following text I'll refer to my experiences in the different areas of the hotel. - Laguna Lounge Club: The service and cooking staff were outstanding and excellent. They could easily read your wishes as they remembered the preferences of previous orders and felt encouraged to ask for special requests. We were therefore extremely grateful to be able to order Egyptian breakfast and dinner every day! We thank Mr. Diaa (Manager), Mr. Abdel Fattah, Mr. Mohamed, Mr. Barsoum, Mr. Bassem, Mr. Sameh, Mr. Khadre and the others for their courtesy and speed at every moment, no matter how stressful and challenging the day was. - Room Service: Many thanks to Mr. Moaz for cleaning and tidying our room twice a day. Your respectful and friendly attitude will stay with us. - Beach Service: The beach staff were very accommodating, always going the extra mile to fulfil requests. Thank you for regularly checking our needs and for your good humour despite working in the hot sun! - Concierge: Lovely Mr. Ahmed, who miraculously solves any problem you can think of. He came to our aid and made it possible for us to track down a lost mobile phone when my son left it in a taxi. - Guest Relations: We would like to give a big compliment to Mr Pascale from Guest Relation. He organised the day trips to Cairo and Luxor in the most efficient way. - The Lady in Red: Likewise, Ms. Yousr, the Lady in Red, was our quick helping hand and her reliable demeanour never left us alone, even taking care of us on excursions by phone. Indeed, Soma Bay is the crown jewel of the Egyptian coast in which the Kempinski Soma Bay is embedded. The most beautiful beaches and coral reefs are to be found here.
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