The group we came with were frequent travellers to Bahia Principe. One of our family friends was on his 6th visit. I had high hopes for Bahia Principe as we previously had great experiences. To start, our reservation stated 2 double beds. During check in, front desk advised they only had King beds. They stated, it's King OR 2 Doubles, so we showed them the reservation which only showed 2 doubles. They did not have an answer and simply said, this is all we have. They advised we'd have to go through the inconvenience of getting up early and coming to the front desk again to swap rooms. We decided, we did not want to do this. After all, we are on vacation. We agreed to get an extra A La Carte and late check-out on departure date. They said to come check with front desk the following day to ask about late check out. The next day, they told us to come back on our last night. In regards to the A La Carte, they double booked back to back for the same restaurant. We did not ask to go back to the same restaurant. In frustration, we just cancelled the 3rd promises A La Carte and settled for the buffet. The last night we went to ask about late check-out, front desk stated to come back in the morning. No one was taking accountability. The next day, they claimed their system was down (this was a lie). We asked for the supervisor who said they cannot promise it and to come back et 12:00p. By noon we just checked out and ended up sitting in the lobby for hours. Absolutely terrible.
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