Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only

Came here to celebrate my birthday my fiancé advised the customer service about it and they said they will bring something to our unit however nothing came. Also the TV was nit working also there’s something dripping in our room. The service in the restaurant and at the bar was good. Was looking forward for my birthday to be memorable but sad to say I was disappointed.

Uno de los Hoteles que e visitado más completo y muy organizado las instalaciones excelentes servicios superior agradables la comida extremadamente buena el trato de los colaboradores super especial , gracias a la Sra Anny muy atenta y amable le doy un 1millon de valoración por su forma de tratarnos a mi y a mi esposa

Our room had numerous issues: shower would leak into the bedroom, tv never worked, bad power plugs, fridge haphazardly placed outside of cabinet, A/C could not be adjusted, and more Furthermore, we had to deal with aggressive selling attempts for the ‘Diamond Club’ as well as other amenities.

I would not recommend you stay here! Do not stay here! It does not represent the Marriott brand. They try to sell you timeshares. Someone is constantly stopping you to purchase something! And, if your purchase says you will get credits, it's a joke. I contacted them ahead of my arrival and at check in to get information on what the credits could be used for, they would not provide the information until the following day after I checked in, and it was a coupon book. After I was told I could use it, it wasn't accepted, but they gave it to me. The hotel is outdated. The only good and positive aspects of this resort are the spa, which costs an additional fee and is located towards the back of the property. I would not recommend this place to anyone. And, the Butler service is not what you expect either. You can contact the first desk to get the same service. Check-in was also problematic, so please have your documentation. And, yes, I voiced all my concerns and dput them in writing but nothing was done!

The butler was terrible. The person who did the tour was terrible room services was terrible in my room had bugs really bad.

While at the property, the fire alarm kept going off. A couple of times in the wee hours of the night and during the day. Once the staff know that you don't want to sit through a time share meeting, they start to treat you different and stop being helpful. Food was the same at the buffet daily. The thread wrist band they give you once you check in that is your room key started irritating my skin and they didn't have another option for a wrist band. I had to put the key piece around a necklace so I can still have access to my room.