호텔 Awa

Having endured a highly unpleasant and intimidating check in, we were shown to a wonderfully appointed suite overlooking Lake Llanquihue and Volcan Osorno. Having only recently been built, the hotel has a modern design with rough concrete as a key structural feature throughout. Sadly, for us, it soon became evident that the AC emitted a sharp, penetrating buzz at intervals of a few minutes. Despite the best attempts of the maintenance team over the next 2 days, the fault could not be rectified, though it was much improved. It transpired that the problem is a long-standing one and widespread. The hotel readily offers ear plugs to guests! During our 4-night stay other maintenance issues also came to light. The other issue was noise from other guests: the design of the rooms is such that the fireplace opens into a flue, which travels from top to bottom of the hotel – thus one is exposed to every guest’s arguements, amorous overtures and, most disturbing, screaming youngsters! When one is expecting to enjoy a fine dinner, with stunning views of the Lake and Volcano Osorno, it is disappointing to be confronted with an overly rich, pretentious menu of mediocre quality food. Further, it was mainly served by pretentious, inexperienced staff (though there were notable exceptions) – one charged us for 3 bottles of wine (c.f. 3 glasses!). The breakfast buffet is extremely cramped and becomes overwhelmed (and depleted). We feel much saddened to write this review as the owner / manager is very attentive and willingly offered us some recompense for the problems we had encountered - but that was not our goal in choosing the Hotel Awa!

10/10 stars! We loved our time here so much, I can’t say enough great things. Super easy pickup from the airport, greeted by Basillio as soon as we arrived, had the chance to plan our excursions, offered a delicious welcome drink and felt at home immediately. Everyone we encountered was pleasant and helpful. Our guides Jorge and Sebastian were fabulous. Susan was fantastic and took time to check on us daily and make us feel so special. The food was great as well. Special touches every time we turned around! Highly recommend the AWA for your stay in this beautiful area!! We will be back!