빌라 프레미에레 부티크 호텔 & 로맨틱 겟어웨이(Villa Premiere Boutique Hotel & Romantic Getaway - Adults Only)

Nice property great location Staff very friendly and helpful Problem with checking in. Check in is 3 pm and did not give us room til 5 pm. They did not offer us a late check out or anything. I am a platinum member and this property VIP. Did not feel it

Overall we had a pleasant stay. However, they really made my friend mad with their guest policies and we were there for his birthday, so I am not happy with what went down. Also in terms of cleanliness, on my last day I used a "fresh" towel after my shower that had makeup on it (fresh makeup not stained that were left after washing), also my bed sheet had various stains on them. I expected better cleanliness, especially for the price they charge.

The property was lovely, clean and well designed but the staff really made our vacation. We felt very pampered. One of the best vacations we have taken in a long time.

The stay was just OK for the elaborate price. I have stayed at more gorgeous upscale hotels for way less a night. The neighbouring empty property was garbage filled and it’s what you can see from your balcony. Don’t look right lol! Small details were missed, like a rusty razor blade left by the Jacuzzi tub when we checked in. I was supposed to get a free bottle of wine upon check in and they made it weirdly difficult to get that.

A beautiful boutique hotel located in a very convenient location. The staff are warm, welcoming and friendly. A big thanks to Alejandra at front desk, Paul at the pool, Jorge at the beverage and food service near the pool, and señor Isidro for outstanding client service. The general service in the hotel can be slow especially room service so allow yourself enough time if in a rush.

Service is exceptional - knowledgeable and very friendly staff always make you feel welcome and special. Super attention to cleanliness. Resort is elegant but in an understated way. Rooms spacious and very comfortable. Small touches like the welcome sparkling wine and neck massage, choice of pillows and room scent. The try to accommodate every need - so pleased with our stay! We also like that it is right on the water, but exiting the front door leads to cobblestone streets and a 5-minute walk to shops restaurants and the Malecon.

Property wise nice but there where other properties in area that were nicer and more updated.

Was there during the hurricane in Oct 2023. The hotel had back up generators which worked well during a day and a half blackout. Staff was wonderful!!!

This property is a hidden gem, it's off the main street away from traffic and sidewalk but still close enough to it as well without a long walk. The ambiance is remarkable, the smell of this hotel is alluring, the staff was so pleasant and helpful too. My Junior Suite room was nice as well, however there was someone who lived outside the hotel next door and would play their music blaring at night(at least 2 of the 4 night of being there). I thought was strange. Also, the constantly being approached by staff to purchase a vacation club became overwhelming to say the least. Other than that, the stay was good, and yes, I'd go back there.