We booked 4 nights at Secrets, and it just so happened that Hurricane Lidia hit on the 3rd day of our trip. The hotel staff were incredible. We’re from Houston, so we weren’t particularly concerned, but the staff were very diligent in making sure that the guests were still able to enjoy amenities (pool, beach, restaurants) up until the storm was actually hitting the coast, and even then they provided us with a boxed dinner in our rooms. The next morning, staff were out at 5am cleaning pools, picking up palm fronds, broken glass, etc. to ensure that the property was ready for use that day. Luckily minimal damage was done to the property. The staff that we spoke with most (Mario, Antonio, Adrian, etc.) were all so cheerful and really made the trip fantastic. We are already talking about returning next year with “I Survived Hurricane Lidia” t-shirts. I highly recommend.
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