피에스타 아메리카나 푸에르토 바야르타 올 인클루시브 & 스파(Fiesta Americana Puerto Vallarta All Inclusive & Spa)

우리는 우리 방과 호텔 편의 시설에 매우 만족했습니다. 음식, 음료 및 서비스는 최고 수준이었습니다! 나의 유일한 불만은 수영장에 타일 패치 몇 개가 필요한 것이었지만 그 외에는 숙소가 아름답고 깨끗했습니다.

직원들은 매우 도움이 되고 수용적이었습니다. 모두가 매우 친절하고 전문적이었습니다. 우리는 확실히 돌아올 것입니다. 특별히 감사함. 카페테리아의 Yovanni 주장, Carlos, Antonia 및 이름이 Armando인 웨이터에게 별 5개. 우리 방을 청소해준 아주머니 # 716 Ogdulia 그녀는 우리를 깨끗하게 유지하고 우리에게 필요한 모든 것이 있는지 확인하는 일을 잘 해냈습니다.

The overall quality/value of this property was great. The service was beyond outstanding especially at the adults only pool area. Ignacio, Jessica, Rafael and the whole crew were on top of our every need. We did not have a moment with an empty beverage or an opportunity where we could not order some food. Everyone was great. Our crew of 8 had a blast celebrating a couple of birthdays. The pool concierges Oscar and Bryan checked in on us daily to see how everything was going and if we needed anything done or help with anything. Super attentive staff!

Property seemed to discriminate against ******* reservations - told me that I could only be on the 1st or 2nd floor due to reservation being booked with *******. Charged me separately to add a child on my reservation after first telling me that I needed to deal with ******* on it and could not check in. Very disappointed.

I don't give it 5 stars because the employee Monica at the reception was rude and didn't want to help me, and also the bartender who works in the afternoons at the pool was rude But I don’t remember her name( it was a girl) everything else was perfect in especial ismael the chef in the Asian restaurant.

Overall pretty great experience! The rooms were clean, well maintained with only the exception of the shower soaps etc were empty but were filled on request. The restaurants alternated which 2 of the 3 were open. The Asian restaurant doesn’t allow children under a certain age (12?). This left us with the option of only one restaurant some nights as the buffet in the evening was not great (breakfast buffet was excellent). The grill at the pool was excellent; that guy worked HARD! The wait staff at the pool side worked hard too but were too few for the job, in my opinion. The only complaint we have is that we booked two rooms as my parents accompanied my family. We called several times in advance of our trip to request adjoining rooms or at least rooms on the same floor. This was basically ignored and took lengthy negotiations on the day of arrival. There were rooms, they just apparently can’t allocate in advance or something. We also requested a crib in advance and on arrival, this took multiple phone calls and hours but ultimately was fulfilled. I know they didn’t have to accommodate any of these requests so I’m grateful they did but it was not a good first experience on arrival (especially after the airport—what a ZOO!!). By day 2 we were having fun and enjoying the place. It was a good experience for my whole family, we look forward to going again.

Facilities are great for small kids. The children's pool is close to a nice playground. Food was really underwhelming. Service at the reserved dining options was slow, and quality bad.

The staff excellent. The food offerings needed a little to be desired. Desperately needs help subpar overall offering. The meal reservation process horrible. The outer restaurant buffets completely horrible. When the three restaurants on the properties set up buffets in the meeting rooms, food was cold, undercooked not edible at all