푸에르토모렐로스 Ojo de Agua Beach 근처 호텔

The title of my review was a quote from one of the hotel staff. The photos posted by the hotel online are either very old or were staged as this hotel has not been maintained. We booked a 2 room side by side vacation for our family including children over Christmas via *********** and confirmed our reservation. Upon our arrival late at night we had to sign the hotel paperwork which included notice that there was a charge if we left any stains or blood on the sheets. We were given 2 rooms on separate floors and one did not have the king bed as confirmed but had 2 double beds. There was blood on the wall in one room and 3 of the 4 beds had stains and blood marks on the sheets and pillow cases. Neither rooms had safes and we were only given one key for each room and told not to lose it and we also had to leave it each day for the maid staff to access our rooms. In one room on the third floor, the bathroom had no fixtures to hang towels or toilet paper and had lime stains on the fixtures and rust marks throughout. There was a stick to lock the sliding glass door. There was only one plug usable and only one side of it was not broken. The closet door was missing and there was a maintenance closet with a broken lock that opened into a cavity that went from the room to the ground floor and there was a hole in the room in the cavity. A person could fall down this large cavity and die. The lamp in the room was almost more rust than chrome. The air conditioner was also broken and would not sweep and the TV didn’t work. The other room had window in the bathroom that lead to the public hallway that did not lock, significant black mold in the bathroom and bedroom and the bathroom door know was hanging out of the door. We also found garbage in the closet from a prior occupant. I asked the front desk clerk for the 2 rooms side by side we paid for and was told the hotel was full. When i asked about the blood stains on the sheets i was told their washer is not that good. We immediately called booking at our expense in the UK and also wrote to them to complain about the condition of the hotel and that we did not feel safe and the hotel was nowhere near what was posted online. Booking gave us various answers on each call and one agent said we could change hotels and they would refund our money. Big surprise Booking is now saying they NOT refund our money. The next morning we complained to the front desk and was told the manager was not available. The front desk worker told us the hotel is like McDonald's and does not match the photos. We were told we would have to seek a refund from Booking as the hotel does not have our money yet. We were advised to take lots of pictures and write to Booking as we are not the first people to complain about the state of the hotel and wanting a refund. In addition, in the daylight we could see the swim up bar in the pool has not been used for some time. We checked out that morning and moved to a different hotel du

Disappointing, in a nutshell. We'll never go back. *Disclaimer: I am a food professional and I expect food to be served properly* Several restaurants, but they're open/closed at different times so the variety you're being sold on isn't always available and it's confusing at first to know where you can find a meal aside from the buffet and cafe. We had a very difficult time getting reservations at any of the dinner places they have on site. Platinum level guests didn't seem to struggle as much with reservations. We ate at Kobo once, it was good, but they reused the chopstick holders without washing them between guests at dinner sittings. (Eew). The cafe had really good lattes and offered multiple types of milk as well as cold sandwiches all day. I got really bad food poisoning on night 3 having never left the property. No one at the front desk offered help to my husband when he came down asking for it. We found out later from a friend back home that there is a medical clinic on-site. Dr. Ana had to come to our room and provide IV fluids and antibiotics. She was awesome. Our Insurance was needed for payment. The hotel never checked on us to see if we were ok or if I was any better. I was sick for the remaining 4 days, we missed our pre-paid excursions. Our room was skipped for housekeeping twice and our mini fridge was only refilled twice the entire week. Otherwise, housekeeping did a good job when they were there. The pools and spas were beautiful, but filthy. There was a scuz ring around the edge of the big pool and when someone pointed out to staff one day that something in the water *may* have been vomit, noone came back to clean it. The spa in the adult pool was disgusting. The food was well below average. It was the same food every day, just served slightly differently. LOTS of carbs. Nothing was seasoned properly or it was drowning in sauces. The pizza was undercooked and the dough still raw below the sauce. Fresh fruit every day was good. Breakfast at the ”French” restaurant (not really French at all, even at dinner) was decent but the line for fresh eggs or omelettes was really long. Room service was the *worst* I've ever had. The American burger wasn't 100% beef... Not really sure what it was. The chicken ciabatta had the tiniest flat chicken cutlet I've seen served to an adult or child. The Bolognese had zero seasoning and the pasta was undercooked. Puerto Morelos is a tiny town, but offered a little shopping. The people there were lovely. Unfortunately, it's $100 round trip for a taxi to either of the larger shopping cities, Playa del Carmen or Cancun. So the location isn't very good if that's what you're after. There weren't enough umbrella covered lounge chairs at the pools so sunburn becomes an even larger issue. Try the Ha, we were more successful with quiet and shade at their pool. Beware the mosquitos at night! They come out in swarms! Overall, a terrible experience and not worth what w

房間裏設施有點陳舊 除濕做的不好 被子潮潮的 除此以外一切都很棒

나는 가치 / 가격에 대한 숙박 시설과 서비스에 즐겁게 놀랐습니다.

Staff excelente!! gracias por las atenciones en todos los Outlets volveremos pronto.

처음부터 장소는 멋지게 보이고 객실은 매우 넓고 매우 편안한 침대를 가지고있었습니다. 이것은 불행히도 긍정적 인 피드백이 끝난 곳입니다. 수건으로 시작하겠습니다. 샤워기에서 나온 후 나는 깨끗한 접힌 수건으로 보이는 것을 열었고 평균 크기의 전팔 크기의 큰 갈색 스키드 마크 또는 혈액 얼룩이 그 위에있는 것을 보았습니다. 리셉션에서 불평하고 새 수건을 요청했지만 아무도 사과하거나 조금 이상해 보였던 우리 방에서 오래된 수건을 가져가겠다고 제안하지 않았습니다. 둘째, 나는 도시로 택시를 타고 요금을 청구 당했고, 운전자의 현금을 지불하고 운전자가 호텔에 들어 와서 접수 원에게 위임을 넘겨주는 것을 발견 한 후, 나는 리프트에서 내 방으로 떠난다고 생각했다. 리프트에 들어간 후 즉시 접시와 포크를 요청하는 것을 잊어 버렸습니다. 멕시코에 머무는 동안 충분한 시간을 보냈던이 매우 인기있는 ”관광 택시 허슬”을 목격했습니다. 둘째, 호텔 음식은 15 년 전 보드 음식의 경제 클래스와 동일했습니다. 객실에는 가운이나 슬리퍼가 없으며 바닥은 나무로되어있어 가격 대비 편안함이 약간 부족합니다. 파리와 모기는 호텔 전체에 있었고 특히 호텔 전체의 어느 곳에서나 휴식을 취하려고 할 때 매우 성가신 일이었습니다. 장소의 청결은 평균 이하이며 이것이 우리를위한 최종 핵심 포인트입니다. 운 좋게 우리는 Kiwi.com 스위스 인터내셔널을 지불하지 않았기 때문에 2 박 동안 만 머물렀고 우리는 비행을 놓쳤습니다. 특히 편안한 탈출을 원하는 커플이라면 여기에 머 무르지 않는 것이 좋습니다. 2 박만을위한 목적을 맞았습니다! Cozumel에 머무르고 AirBnB를 고용하는 것이 좋습니다. 우리는 5 개월 동안 머물렀고 매분마다 가치가 있습니다. 우리는 여전히 멕시코를 좋아합니다.