노보텔 푸에르토 몽트(Novotel Puerto Montt)

The room we had had an amazing view, and the most awesome comfortable bed with the best pillows ever. The evening meal was a disappointment, and breakfast was plentiful just manic, with so many people and not enough places to sit.

For the past todays we haven’t had hot water to take shower, no AC, no water last night for several hours, sink is plugged, shower Handel is broken, , no wifi , have been able to take shower for the past 2 days . Horrible experience.

Perfect

Grandes chambres confortables avec très belle vue, accueil très bon. Dommage qu’il n’y ait pas dans les chambres de bouilloire.

Pros: Good view of the bay. Cons: Plumbing problems with no maintenance staff available outside of business hours. The entire hotel lost hot water due to a water line break. The toilet stopped working and their only solution was to move to another room. The AC did not work (entire hotel).

The hotel was fine. The room was large, clean, and a nice balcony overlooking the water. Wifi didn’t work half the time and the entry into the hotel was strange (you couldn’t open the door from the outside but had to wait for someone inside to let you in) but those are relatively minor issues

We stayed here on our way south 3 weeks prior and it was amazing. This time, it wasn't because the A/C was broken, and it was uncomfortably hot for sleeping. It's a great location - we walked to/from the bus terminal each time. It's waterfront (I watched dolphins right in front of our room.) All the rooms face the water. The breakfast could use an upgrade. This time, the food warmer for the vegetables and eggs, wasn't warm at 7:30am. Personally, as someone with a lot of food allergies, including eggs, dairy, and gluten, I would love to see more separation as the utensils get used from the eggs to the vegetables, the cheese to the meats, etc. Overall, I would stay here again. Hopefully, the A/C would be working in the summer, though :)

For the past two days, we haven’t had AC, hot water, sink is plugged , no electricity in the bathroom, no wifi today. Very disappointed. Very poor dated hotel.