나우 앰버 호텔 앤드 스파(Dreams Vallarta Bay Resort & Spa)

Costumer service is literally the worst !

Overall this is a great property. The staff are very attentive to your wishes in all areas. One area of improvement might be the buffet - it is very understaffed and hard to know what you can order and eat. The variety could be better as well as it really didn’t change that much in comparison to the other hotel we stayed at for the same amount t of time earlier. A la cartes are delicious!

It’s a great place to be however, I didn’t like the stuff that were working here because they were not nice

Property was a little above average. Food experience was also slightly above average. Nothing to really rave about! Overall nice property and if I could I would give it a 3.5 star vs 3 star but definitely not 4 stars!

Food and drinks were old They didn’t have poolside service for food only drinks. I wouldn’t go back, it wasn’t worth the money and hype.

Pros: amazing food, lots of gluten free options, beautiful beach, clean hotel, sparkling clean heated pools, friendly staff, staff is very attentive and accommodating. Cons: rooms are not sound proof- loud music played late into the night, shows start too late when traveling with kiddos, long waits for elevators, needs more child friendly dinner options Overall an amazing stay, would come back.

The porperty is now 20 years older and could use some upgrades. The location is great and staff are great. The food has slightly went downhill from previous years but still good. Very clean resort worth the stay again.

Learned not to book at Dreams and to stay at Secrets instead for a calmer environment.

While the vegetation on the property was beautiful, we had to be moved three times due to issues with the rooms cleanliness and maintenance issues. The food was horrible with the exception of breakfast buffet. I regret not staying at other resorts that I have stayed at in PV.