하시엔다 데 오란(Hacienda de Oran)

We had a reservation for 2 nights, in December. We arrived around 1:00 pm, it was difficult to find the entrance as the sign was not placed properly and on the intercom no one was answering, so it took around 30 min to enter the hacienda premises. When we got in the premises, a lady was waiting for us and she gave us the room. We entered in the room, it it seemed fine, it smelled like detergent, we left the luggages and left to Sevilla. What seemed strange at that time was how empty the place was. Except the lady from the reception, no one else was there. We got back from Sevilla around 8:30 pm. When we entered the room it was cold and unbreathable, the air was heavy with humidity and mold. Near the window there was a lake with rain water, really smelly, and the carpet near the bed was soaking wet and dirty. The towels in the bathroom were soggy. As heating they provided a small radiator - there was no way that radiator could heat that big room. After 20 min we decided we could’t sleep in there so we went to find someone to discuss about the room issues. No one was at the reception and no one was answering at the phone provided during the check-in. Since it was late (09:00 pm), there was certainty we cannot spend the night in that room, nor spend the night in the car, so we decided to leave. While carrying the luggages outside we found one employee in the yard, to whom we explained the situation; he said that is nothing he can do, we gave him the key and left. We received a call back around 11:00 pm, when we were already checked-in at a new hotel in a nearby location, but it was way to late to answer the call. As the reservation was done via ***********, we contacted the owner through the app’s messenger and after many discussions (in one of the discussion the host mentioned that they gave us the best room - if that was the best, I can not imagine how the others were looking), the host agreed to provide us with the full refund. Even the official *********** cancellation request was approved by the host, as we’ve received the cancellation email confirmation. All was agreed and in 2-3 weeks we were notified by *********** we’ll receive the refund from the host. 3 weeks have passed and no refund was received. We contacted again the host and we were informed they were not able to process the refund as they didn’t had the payment details (we paid via ApplePay). We gave them the details and again we’re waiting for the money. In the end we received the refund, but half of the price paid because … we used the room and we didn’t wait the host (in the middle of the night) to discuss and accept them to change us the room with a better one (even though in the beginning they said we were provided us with the best room). After more discussions with both the host and ***********, at the end we received the rest of our money, not from the Hacienda, but directly from ***********. Long story short: DO NOT GO THERE!

Luogo stupendo . Una finca a pochi km da Utrera o Siviglia . Posto perfetto per riposo . Stanze immense con bagno gigantesco . Minimo 50 m2 in tutto. Personale molto accogliente e cortese . Disponibile . Piscina perfetta e sopratutto poca gente

Heb je de beste zangers 2022 gezien? Dat werd in deze hacienda opgenomen. Als je in een hacienda wilt logeren in plaats van in een regulier hotel in een grote stad zoals Sevilla dan is deze hacienda uitstekend geschikt voor je. Het is ook een geweldige locatie voor een grote bruiloft met veel mensen die er ook willen overnachten.. Iedereen kan met zijn auto er naar toe rijden en die ook gemakkelijk kwijt. Zoek je zo'n plek, dan moet je deze hacienda even bezoeken.

El sitio precioso. Pero la atención al cliente de lo Peor. Hemos estado este finde semana para una boda, desde q llegamos el Jueves hemos tenido problemas, se supone q podíamos disponer del salón y la cocina para preparar lo q quisiéramos y nos encontramos con la cocina, con el frigorífico estropeado,( que nos dimos cuenta pq vimos q no enfriaba, no pq no lo hubieran dicho ellos) ,a base de tener q pedir por favor q nos dejasen utilizar otros pequeños q habia , eran todos impedimentos, sabiendo q teníamos niños pequeños y teníamos q guardarles las comidas y yogures. Y para colmo veo que en ese Frigorifico estaban metidas mantequillas y mermeladas (las cuales nos ponían en el desayuno) guardadas en un frigorífico caliente. Donde esta Sanidad? controlando a pequeños comercios de barrio y en una Hacienda de esa categoría no pasa nada? Faltaban toallas,ventanas y suelos lleno de polvo, luces q no funcionan…. En fin, no voy a seguir contando porque me llevaría mucho tiempo. Pésimo.