H10 테네리페 플라야(H10 Tenerife Playa)

特別不錯啦

On the whole not a bad hotel but don’t go there if you are coeliac, nothing is labeled, you have to find a chef to go round all the dishes to tell you if they are gluten free. By the time they have gone round it’s difficult to remember. I had to wait to find someone to get me some gluten free bread. Some restaurant staff don’t know what you are talking about.

Excellent customer experience and warmth at a time when I was feeling quite low. I chose a sea view room, and upgraded to Privilege service on arriving at the hotel. Everyone was very friendly and welcoming. Augoustino(Client Service Manager) and Sandra(A la Carte Restaurant) went the extra mile to make my short stay very enjoyable. I also commend the Reception Team, Rosa(House keeping Team) and The Bar Team who were always happy to serve delicious mocktails. Lovely meals and excellent views of the sea. Right on the promenade so easy to walk to shops, the beach or restaurants. I will definitely recommend this hotel and look forward to visiting with family.

Staff all fantastic apart from customer liaison person . he spoke down to me and he was ariogant . also the hotel charge for a kettle ( £50 ) for 2 weeks .

April 2024. "This is the second time both of us have been here on holiday. It hasn't changed much, although there are some new staff members and some who recognized us from our last trip, a year and a half later. Everyone is very friendly and helpful. We chose to go Privilege again, as it's a nice feeling to be able to sit back and relax. The weather is beautiful, although we did experience rain one day. Even the manager apologized for the rain. One additional thing we noticed by the pool was a disabled chair lift, which is great for keeping up with the times. We would also like to mention Vincente, a staff member who was always attentive to our needs. He was just as helpful as the last time we met him. It's a great place to stay and chill, and to switch off from work and all the things that bring you down. We both plan to come back, but we might try H10 Ocean in Jamaica first." Thank You to All the staff that made our holiday special. Also, we are still here for two more days.

Whilst the hotel is very clean and our sea facing room was mostly fine (mattresses were very hard and we asked for softer ones as I had back surgery and the mattress caused pain. They put a topper on each bed which helped very little.), you have to pay to use the safe and there was no tea/coffee making facility in the room so it was just as well we took a travel kettle. The rooms would benefit from an information folder advising how the hotel worked and what services were available as we had to ask the brusk reception staff about certain things. For instance, my sister went to get ice cream from the pool bar (they said it was on the all inclusive plan) but she wasn’t allowed to take them as reception had put ‘credits’ on our room - very embarrassing in front of fellow guests!! The reception staff (all except one lady) made us feel like an inconvenience! The food….at best it was lukewarm and some offerings were virtually cold (I don’t know if you’ve tried cold watery brussel sprouts?). We had to eat more bread to fill us. When we checked out we were asked by a male member of staff if we’d experienced tummy trouble during our stay - make of that what you will!! This short break was expensive given we were actually only there for 5 nights and we certainly wish we’d chosen elsewhere.

I was a little uneasy after reading all of the complaints on here before I travelled. However, don't listen to a single word. I have stayed in many hotels and this one is up there with some of the best. The location is one of the best I've stayed in..right on the bay, amazing views of the surfers, and on the main promenade. All the staff were so friendly and helpful. We had a medical incident during our stay, and the staff went over and above. Yes the restaurant does get busy during popular times but the variety of food for every diet is amazing. We stayed half board and absolutely loved the variety for breakfast. The rooms were cleaned daily and the whole hotel is spotless. All in all a brilliant stay, and yes I will certainly be back!!

I stayed in this hotel for 5 nights, good location, good breakfast , but stuff was not friendly , reception was not helpful , room with no any kind of amenities , lifts very small. Anyway good location , good area , and restaurant. No parking , no ref in rooms , no electric kettle , no slipper . For my next stay , I won’t prefer this hotel