5-star property with 3-star service. The rot at this property starts at the top, with the General Manager embodying the unprofessionalism that plagues the entire operation. His disheveled appearance and lackluster demeanor are a stark contrast to what one would expect from a high-end establishment. When I requested the owner's email to provide direct feedback, my request was denied, likely due to GM’s interference. As a result, I’m sharing this review to help you make an informed decision. Despite the property’s stunning visuals, as the GM himself noted, “It was a 5-star property before the renovation.” Today, it’s clear that while the setting is still beautiful, the service is woefully inadequate. The Michelin-starred restaurant was a significant letdown. The receptionist's dismissive comment, “Probably you don’t like fine dining?” after my wife’s honest critique was an appalling way to treat guests. This was especially egregious considering we were the only diners that night at a restaurant built for 50 to 60 guests. Ant infestations were a daily issue, with swarms of ants visible throughout the hotel, including in the Michelin restaurant. On one occasion, dead ants littered the floor, making a disturbing crunching sound underfoot. Service at the restaurant was subpar. The chef never acknowledged us, and the staff’s English was barely adequate, leading to unclear explanations of the dishes. The sommelier was overly aggressive, diminishing the dining experience. I had requested silverware at the start of the meal, yet was again served finger food during the final dessert course, which included ice cream. This disregard for my request led to a meal I couldn't enjoy, culminating in a bill of 600 euros—far exceeding the value provided, especially considering it was the worst of 9 fine dining experiences on our trip. At checkout, the Bellman’s intrusive questioning about the mini fridge was unprofessional and unnecessary, given my credit card on file. Breakfast service was equally disappointing. Arriving just before the end of service, I was given a disdainful look and had to be cleared to sit by the restaurant manager. Overall, this property feels like a facade for a once-great hotel, now struggling under a poorly trained staff and mismanagement. While the setting is spectacular, the service and operational standards fall far short of what is expected from a 5-star and Michelin-rated establishment. Unless significant improvements are made, I cannot recommend this property. There are far superior options available on the Amalfi Coast and beyond.
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