NH 컬렉션 플라자 산티아고(NH Collection Plaza Santiago)

This is a story of 2 parts over 2 stays 11 days apart. The first stay was pretty good, we had a room on the 17th floor where the views were amazing The room was large and clean. The shower is a plastic insert and very slippery when wet. The shower head was large but a lot of the holes were blocked, but effective enough. The wi-fi was good, the breakfast was OK. We had lunch there as part of a group and it was very poor. The steak was like rubber. The bed was very firm and very high off the ground. So overall this stay was pretty good. However stay No2 came along. This time the room was on the 3rd floor so views of air conditioning units were in your face, but not a problem. This time there were 2 significant issues. The floor was very dirty, feet ended up black after a shower. The second issue is that the room was located in the foyer next to the elevators. All night there was loud music which penetrated our room making sleeping difficult. We rang the night manager but he could do nothing about it as he did not know where the on/off switch was. Make sure you do not book any room around the elevator foyers.

It's ok ! but the price is very very expensive ! NH Hotel was not worth for this price !

Good Clean and staff are very kind. Kurt room is small. But if you don't mind, very good hotel

Very good and cleaning

位置很好 隔音太差 酒店在五六條路交叉口 噪音極大 房間很小 沒有服務生幫忙搬行李 以後不會定了。

Would have rated this hotel 5 Stars except for 2 problems. Everything was good the first 4 days, then downhill fast. Problem #1, AC stopped working and it was hot and very dry. I had to go to work with my distributor. My Wife went and reported it, they did NOTHING. When I came back I went and complained strongly, took them an hour and a half to get another room ready for us ??? Problem #2, AC in new room ok but the Toilet was not fixed to the floor properly and rocked and rolled as if in an earthquake. Again I was out and my Wife Complanied, Nothing done. I went and asked for the hotel manager,he apologized and said it would be taken care of. Maintenance went to the room and played around for awhile, basically the toilet problem remained thge Same ! Good hotel with maintenance issues. Would I stay here Yes, but, I would check out Immediately if things are not right and I would demand a refund and go someplace else.

Thiscis not a 5 star hotel, maybe a 3. The positive part of our stay was they were able to provide us with early check in to a room, but we cannit confirm is was the category we had paid for, since no receipt was ever provided, but after an overnight flight we took whar was given. Small sofa in room was stained, the faux leather headboard was peeling everywhere, there is a nespresso in the room, but you are provided with 3 free pods per stay. There are times that there are no English speaking staff on shift to answer questions.

I've traveled on 6 continents, and this is my favorite hotel. The staff was very friendly and helpful. The breakfast was delicious. The location was absolutely perfect!

Property at best is a three star from top to bottom. Service is average. Rooms are good. Definitely not a five star as stated. Breakfast was good. Hotel seems to be understaffed.