The hotel wasn’t as advertised. The main restaurant, bar and indoor pool are closed throughout August. For us, this was a major reason we chose the hotel and it really ruined our holiday because we have a baby it’s not very easy to go out at night to eat etc. When we complained we were offered no apology but simply told the pool bar was open - the pool bar serves paninis, some salads etc and isn’t a suitable replacement. We essentially paid for a hotel with services that didn’t exist and were given no kind of replacement. It’s false advertising. We would have left but couldn’t find any suitable alternatives at short notice. The three stars reflects what we did see, the rooms are very comfortable as it the bed. I’d also like to commend the staff at the pool bar who work extremely hard. The pool area is great. However, day guests are prioritised over hotel guests and I saw many hotel guests unable to get a sun bed as they were reserved for day guests (and not used most of the day). They need to re think this. We didn’t have a kettle in our room (to be fair it’s not advertised) and I asked for one and couldn’t get one. It’s a very basic amenity - I’ve never been to a hotel without one and I think for the price it should have been supplied. It’s a shame - it’s a lovely hotel and had everything been open it would have been really wonderful but we still did enjoy our stay.
번역