프레스콧 F&F Clothing 근처 호텔

Went back this hotel after a break of a few years for a tribute night with family. The rooms were quite decent on the top floor but the service was absolutely shocking in every aspect of the hotel. I don’t think we would return to this hotel I’ll explain….. On arrival we dropped out bags in the room and went downstairs to the bar for a few drinks - every single draft beer/lager was off and only bottles were being sold. This was really dissapointing there was no explanation from the bar staff who all appeared very miserable. Next we went downstairs to the party room and waited in the foyer with others and the beers were all off again on this separate bar too. Then I ordered some drinks and was told “we are only taking cash”. I asked why and the bar man said the card machine had broke. I explained I had no cash on me to which he replied I would have to get drinks upstairs! This wouldn’t be that bad but it was up 3 flights of stairs and a real inconvenience for the whole night having to go upstairs to pay for bottled drinks. Anyway after waiting for a minute a few people began to complain and a young man with blonde hair came behind the bar and I’m not joking shouted at everyone waiting “the card machine is off if you want a drink go upstairs” very rudely. One woman asked to speak to the manager and he actually shouted “I am the manager” very rudely - no apology or help or anything. It occurred to me after that they could have just charged the room or charged the table but nothing was offered or any help given he was clearly under pressure and his customer service was absolutely shocking everyone was gobsmacked! So the night went on and the disco finished at 1 am I think but bizarrely the bar in the hotel shut an hour earlier so we couldn’t have any drinks for the last couple of hours as the card machine was off all night ! You couldn’t make it up…. The disco was good fun, meal nice but then a gain in the morning the service let it down. Went down to breakfast and was told our room hadn’t paid for breakfast - we stood at the entrance whilst the woman greeting us walked off for about 10 minutes came back and just said “follow me”…. No apology, explanation or anything and yes we got breakfast which was actually not bad. The service was so poor it did actually really dampen our stay and I think most people were annoyed to…. Mistakes happen but you only want a smile, apology or explanation and instead we were spoken to almost like a visit to “Karen’s diner” . I’ve attached a photo of the state of the bar too!

아름다운 호텔

도심, 쇼핑 센터, 영화관, 패스트 푸드 아울렛 및 호텔 부지 내에있는 무료 호텔 주차장까지 도보 거리에 있습니다. 방은 넓고 넓으며 매우 깨끗했습니다. 방음이 잘 되어있는 창문과 커튼을 잘 막아줍니다. 커튼이 닫히고 방이 너무 어두워서 수면의 질이 훌륭했습니다. 기후 조절 된 객실에서 사랑스러운 린넨과 멋진 베개가있는 매우 편안한 침대-축복. 에어컨은 특히 영국의 열파 동안 정말 잘 작동했습니다. 방은 편안한 숙박을 위해 필요한 모든 것을 갖추고있었습니다. 욕실은 매우 깨끗하고 좋은 수압이며 환경 친화적 인 세면 도구를 위해 엄지 손가락을 았습니다. 욕실은 밝고 괜찮은 헤어 드라이어를 갖추고있었습니다. 수영장 및 체육관 시설을 이용할 수 있었지만 문제가되지 않은 이러한 시설을 사용하려면 시간 스lot을 예약해야합니다. – 레스토랑의 아침 식사는 신선하고 풍부했으며 웨이터는 매우 정중하고 친절했습니다. 바는 작고 친밀한 바 서비스와 다양한 음료를 선택할 수있었습니다. 모든 직원은 훌륭하고 매우 수용 적이었습니다. 잘못없는 체류와 우리는 돌아 오기를 기다릴 수 없습니다.

방은 넓고 좋은 침대가 있습니다. 샤워는 괜찮 았습니다. 무거웠지만 우리는 잘 잤습니다. 그러나 아침 식사는 극적으로 비어있었습니다! 오전 10시까지 가능하지만 그렇지 않습니다. 9.45에는 모든 것이있었습니다 : 빵도, 계란도, 접시도, 커피 컵도 없었습니다. 요청에 따라 처음에는 많이 찾았고 너무 바빴기 때문에 모든 것이 켜져 있다고 말했습니다! ! 얼마나 많은 객실이 예약되었는지 아시나요? 계획이라고합니다. 소위 매니저는 아무 것도 하지 않고 제목만 입었다. 근처에 음식이 없습니다! 다른 호텔은 조각이 더 비싸지 만 1 박당 110 유로에 예상보다 더 많은 서비스를 기대할 수 있습니다!

깨끗한 방과 좋은 서비스