Beware ! Hotel won't inform you maintenance project on building BEFORE YOU CHECKIN. They just tell you at the moment when your check-in. But it is too late for guest to change to other hotel. We feeled been forced to accept this SURPRISE. (Bad) Make sure there isn't loud noise to disturb your Day Time Room Rest BEFORE your arrival. If you plan go OUT of Hotel all DAY time, hotel room is just for your evening sleep, then, it probably be fine. We had 3 weeks Europe trip during May-June, our plan was to start sightseeing early morning, afternoon short-sleep at Hotel room ( to restore energy ), night activities ( concert, shows,dinner). In June, we suffered seriously with nervous wreck noise at our 2 nights stay at Hilton Prague O.T. Constant electrical screwing sound last from 2-6PM while we came back afternoon for short-sleep ( No comment for morning time. B'cause we're out 7am-1+PM for sightseeing). We can not have good afternoon rest in room, result in too tired to attend night activities afterwards(cancel reserved dinner, reserved paid concert ). Hotel did NOT provide any resolution. We dialed room phone to front desk while loud noise on. We even talked manager in person again and again. But, no resolution offered at all! They just said jobe will stop at 6pm( Of course, Workerman left work at 6pm). If we know there is maintenance with loud noise BEFORE OF OUR ARRIVAL DAY , we won't come. We really believe that good hotel service should inform us about this maintenance FEW DAYS IN ADVANCE OF ARRIVAL. We talked to Hilton ambassador about this,and she believe that they did good job because they told us at the time we check-in(Will you enjoy BAD SURPRISE!) Informing any issue just right at check-in time is not kind. Good Hotel should inform few days ahead of arrival time. Hilton ambassador offers little compensation is far from our loss. Hilton ambassador lose our trust. We should choice MARRIOTT just cross street . ANDAZ have trustable quality , we will stay next time too. The WORST of seven hotels among our 3 weeks Europe trip Hotel stay!
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