Just had a three night stay as part of a twenty person group from our classic car club on a pre booked dinner, bed and breakfast basis. We used the hotel as our local base for drives and events in the area, returning each day for meals and accommodation. Whilst the hotel is nicely situated and in reasonably good repair, the catering service let it down badly. We had a fixed price dinner menu, with a selection across three courses each evening. Unfortunately the standard of the meals lacked consistency in quality, temperature, efficiency of service delivery, portion sizes and presentation. Despite booking the stay in September 2023, they were clearly unprepared/understaffed to meet our needs as well as other guests. The waiting staff struggled to deliver the correct food to people, it was often cold and delivered in a slap-dash manner. Breakfasts were invariably served late with waiting times up to an hour, with wrong or forgotten items, leading to further delays. A simple breakfast order of bacon and toast took an hour to arrive - toast uncooked and two frazzled slices of bacon on top - inedible. The overworked staff tried their hardest, but management should have organised extra help. To think this hotel caters for wedding and other functions, I was surprised and very disappointed with service levels. I would find it difficult to recommend the venue to anyone.
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