Hyatt Place Poughkeepsie / Hudson Valley

The room was very cold. The HVAC system does not work effectively. I was uncomfortable during my stay.

People were good. Only one lane of two lane entrance was plowed. Thankfully not a lot of traffic. Hotel has it so you need to put your room key into a pocket located somewhere on some wall of the room before the lights come on. Checking in after dark (winter makes that early) you find a totally dark room that you need to grope around the walls for the card slot to get light. Obviously whoever has this idea only tried in daylight. What a pain.

For a fairly new hotel, this place is a dump. The furniture in our room was falling apart. The couch cushions were ripped. The hotel is noisy. The breakfast was lousy. The security door in the back of the hotel was open most of the time we were there, and there was no latch on the door to keep it closed. Do yourself a favor and stay somewhere else.

The staff was very friendly and they let us check in an hour earlier. The hotel has been renovated and the rooms are very spacious and clean but area doesn’t seem very safe at night.

Property was super clean and centrally located but the loudest hotel I have ever stayed at. I understand hotels can be noisy and that’s fine but there was first music blaring (I’m not a cranky person either but this was shaking the walls) until 10:30pm then small children (4-5 years old) were being allowed to run up and down the halls screaming at 11:30pm for HOURS. When I called to complain the front desk woman acted like she didn’t even think children were staying and said she would try to figure it out and call a room…..why not just look at the cameras….. you can see them! When the noise continued I walked down to front desk where the gentleman was apologetic but said there was nothing he could really do. And the fan in the room wouldn’t stay on non- stop to drown out the noise. Otherwise the place was very nice.

The receptionists were friendly and helpful. Rooms were exceptionally clean. One of the cleanest hotels I’ve ever stayed at. And I travel! The breakfast was fresh and numerous options to choose from. Lobby was set up nicely as well!

Our hotel stay was ok. The hotel itself is really nice and clean but there were some things we didn’t like as well. I’m listing the pros and cons below. PROS: - clean - day staff are friendly and polite - pool - checkout is at 12pm - Galleria mall is literally like 2-3 mins away - lots of shopping stores and restaurants CONS: - breakfast was terrible, not enough varieties and twice I found the scrambled eggs pot empty and didn’t see any refills for a while. We ended up doing brunch outside or our leftovers. - only 1 little lotion tube, only 2 big towels. Every hotels we went to had 2 if not 3. I asked the person at the front desk at night for couple of lotion tubes and towels which I received but she looked disturbed and bothered when I asked. - No microwave in the room. Probably Hyatt hotels rule but still inconvenient. Majority of the hotels do have microwave in the room. Had to heat up food in the dining area every time. - pool was really cold. First night was very chilly. Even after being in the water for a while but body was still cold. Second night was normal. It was heated enough.

Staff were excellent on the property. Always generous and friendly at every interaction. This is will continue to be our go to hotel in the area going forward