Portsmouth Port Solent

We booked in via a portal at the door, which didn't register my car registration and it took 34 attempts to put my pin number in. The room was a Premier Plus, but was lacking enough towels, only one portion of milk, a poor selection of coffee pods, not enough tea bags or sugar. No telephone to contact reception, if you wanted food in your room you had to go down 4 floors to order it (I think that defeats the object!), the television is of poor quality along with the remote. And as you are paying for a better room, why are you expected to pay extra for decent WiFi. And the WiFi doesn't work downstairs in the bar or restaurant! Overall very disappointed.

Visited for business, quick and easy check in, convenient parking close to the reception and it was free which is a bonus and Thyme restaurant on site, didn’t had to leave the hotel. Had to move my room to ground floor due to walking difficulties and g think he was a manager Joshua helped me out and my luggage. Will choose this hotel again on my next business trip!

Checked in to hotel, requested to eat at 18.30. We were told its fully booked then can only fit you in at 19.00. So we agreed that time and decided to have a drink at the bar. It was 18.30 and there were several empty tables. NOT FULLY BOOKED AT ALL. whilst sitting there I overheard an old couple trying to book in and were told nothing available until 20.00 hrs. The old lady said it was to late and they both left. Shockingly the waitress laughed as they walked away. DONT BOOK HERE !!! Appalling painfully slow service.

The room itself was okay/passable. It was very noisy and staff shouting around 6.50 am outside(you could still hear it with fully closed windows) wasn't great. But the biggest annoyance was they advertise a breakfast until 1030. We had pre booked (and pre paid ) and got down there at 10.05 am only to be met by closed signs on the restaurant and a very rude (care less) staff member.

I’ve been using this hotel for over a year since I’ve been working in Portsmouth and have had a faultless experience every time. Friendly staff, clean rooms, good parking facilities, handy location. Definitely going to be using for the foreseeable

Having stayed at this hotel for three nights 29th feb til 3rd march I received a parking ticket saying I had no right to be there. Hsving given the reception my car reg as asked I didnt think any more about it. I will not be booking here again for this reason I have tried to appeal and sent the invoice for the stay but they are just ignoring it. Just be aware if this if you book

Room heating did not work and room was freezing cold. Duty manager found a portable heater. In the morning the toilet didn’t flush and shower did not drain flooding the bathroom. Had to shower in different room.

Arrived at the hotel to be booked in. Checked into the room and the room. Smelled our socks and Bo. I changed rooms and then went out for dinner. In the night. There was an alarm going off from 1:00 a.m. till 4:30 a.m. woke up eventually to get down to breakfast and there was no chef to cook breakfast in the morning as his wife had just had a baby. Not his fault but someone could have cooked breakfast

Lovely hotel, good location and range of facilities Plus grade room was very clean with good range of facilities, let down by uncomfortable mattress and pillows. Room also needs to have better double glazing on the room windows to cut out traffic noise which disturbs sleep. Otherwise, overall would stay again.