노보텔 포르토 알레그레 트레스 피게이라스 호텔(Novotel Porto Alegre Tres Figueiras)

Atendentes muito atenciosos, porém quartos velhos, mofo nas cortinas do quarto, toalhas bem batidas. A localização é muito boa, próximo ao consulado americano em Porto Alegre (2km), bem como próximo ao shopping Iguatemi.

이런 사진을 봤다면 절대 예약하지 않았을 것입니다. 욕실은 곰팡이, 전구 누락, 거울이 떨어지고 녹슬고, 법원과 베개가 역겨운 것으로 더럽고 총체적입니다. 우리는 방을 바꿨지만 많이 나아지지 않았습니다. 복도 카펫은 진공 청소기로 청소한 적이 없으며 매우 더럽습니다. 룸 서비스 트레이는 밤새 음식을 덮지 않고 남겨 두었습니다. 그들은 우리에게 금고를 체크인 할 때 포기에 서명하도록했지만 금고는 두 방 모두에 없었습니다. 경험은 우리가 전에 머물렀던 다른 Novotel과 호환되지 않았습니다.

This place was fantastic and treated me and my girlfriend and her son and her babysitter amazingly well in three rooms that were close together and they treated us kindly and had fantastic room service and there is shopping and a medical center right next door and convenient parking and a road that connects everything in the city right in front. I will go there again and I enjoyed everyone that I met

Their people does count, the hotel infrastructure needs maintenance. I travel to other countries in the Americas and Europe, so pricewise, the hotel should offer more services, like for instance a safe box.

The bed was very comfortable, room was spacious and we really enjoyed having drinks at the bar. Great pool! Decent location. We will stay there again!

Terrible smell; not enough pillows/towels/toiletries.

First experience was not great. Arriving 3pm the room was not ready, seemed clean. Extra bed was broken and extra bed mattress was terrible. 2nd stay was much better.

The bed is very bouncy and the sheets dont even have elastic to stay in place. AC also stopped working on the last day. And several times the room key also stopped working.

The reception and room service staff provided good service. However, the experience in the hotel restaurant was poor. We had previously booked a meal at the hotel restaurant and chose to enjoy it after check-in, the restaurant staff did not have this information and did not know how to conduct the service. The service was poor, the main course took a long time, the salad came without sauce, the dessert which was a mousse was frozen and the staff were impolite. In addition, the entire building smelled strongly of frying during the first day and, if I am mistaken, the benefits of my Gold ALL status were not fully available.