더 아쿠아 포틀랜드(The Aqua)

Basic hotel, Clean, welcoming, but sadly the restaurant was closed due to staff shortages. Breakfast good staff helpful. Very well located for access to the dockyard/port. Parking easy.

Having stayed here throughout the past 7-8 years is now an absolute state to experience for the following reasons: no clean bedding, the mattress was uncomfortable and was completely covered with stains and had blood stains on the duvet cover, didn’t get my bed changed once when I stayed. Didn’t have a good nights sleep as the dog kept barking (sounded like it was on the balcony) didn’t get to sleep till around 1-2am, needs to control the dog more should not be keeping the dog outside late at night to bark the whole street down, the curtains were wrong size for the windows and had light coming in early hours so got very little rest. Bathroom was not very hygienic had no soap or shower gel/shampoo. There was a dirty scum mark round the bathtub. Breakfast wasn’t as warm as it should be and it’s not up to the high standards it was renowned for under the previous owner and staff. And it’s a real shame the cafe and the bar are no longer open to the residents and locals, that are staying there and the locals who used to use the cafe and the bar. Also the amount of free parking spaces during the day has dramatically decreased as another business has acquired these spaces so we have no spaces to park outside where we booked our accommodation, very limited free parking spaces for residents.

Overall a nice stay, there could be some improvements but good value for stay. Ideal for short stays

What an absolute dump of a hotel. Mattress must be at least 10 years old, no soap, no shower gel, no towels. Curtains did not cover the window so light came in really early. I have travelled to hundreds of hotels with work around the UK and abroad. This is the worst by a considerable distance. Pay the extra and stay at the Heights Hotel. Would rather be on the Bibby Stockholm.

No view at all from our room ,no food other than breakfast which was average at best ,short on staff ,area had limited facilities ,but manager was very helpfull & did all he could to make our stay as good as he could

Stayed two night while on a training course. Room and shower room modern newly refurbished and clean, has parking and the full cooked breakfast was good and available from 7am which was great to get an early start. Nice location for a walk around marina and castle. Staff frendly and helpful. I would have no issues recommending this hotel to others or returning for another stay. Good job Aqua Hotel team.

Staff shortages meant cafe and bar were not open. Staff that were there were lovely and helpful. Breakfast was good with a full buffet.

Humble hotel with basic accommodation. Owner is very lovely and has a nice parrot which was very cute 😍 I thought the accommodation was a little expensive for what it was, it wasn't luxury but I suppose we all have our overheads now. The basics were great e.g. the shower and the towels, the TV only displayed x2 channels which was odd. The area is a little run down, not the fault of the hotel but it was an odd place to stay on that island. The breakfast was made by the hotel owner and he did so much to accommodate vegetarians. No overall complaints. I do wish the owners luck in their business and success, it does have more of a B& B feel rather than a hotel.

Budget hotel but very clean, helpful and friendly staff and a very good breakfast.