Was looking forward to staying at this hotel. The location is excellent if you're visiting the Ffestiniog Railway. This is probably where the positives end. We were a party of five with two young kids. The restaurant was simply awful. We were up-sold the meal deal by reception and it was the worst decision we made during our stay. We came down for our table at 7.15 and weren't attended to until 7.30. We weren't given any menus upon being shown to our table and a very busy restaurant had just one member of waiting staff working. He seemed very nervous as though it was his first shift, he went to hide whenever I tried to grab his attention. Eventually another member of staff arrived, she told us that her shift had already finished but she had been asked to stay. From being seated at 7.30 we didn't get to order until 8.00. 30 minutes being sat there being ignored isn't a good look for Premier Inn. We finally received our drinks at 8.45 and our food at 9.00. In total 90 minutes since we had sat down and an hour and 45 minutes since we had originally booked our table. The food quality was poor, the gammon that my wife had ordered was grey in colour and had not been trimmed correctly or cooked properly. She left that and instead made do with the paltry portion of chips. Once our meal was finished we were then ignored again for another 30 minutes before the children's deserts were finally delivered after I walked over to the waiting staff to ask them to remove our plates. The young man who had meant to be serving us Francis simply avoided speaking to any of the tables and spent most of his time hiding in the kitchen. It was like a scene from Fawlty Towers. The bar man then smashed a pepper pot near our children that was left un cleared for the remaining duration of our stay. There was no chance of ordering any other drinks and when our bill came we had been billed incorrectly but at that point a full three hours since we began our 'dining experience' I didn't have the energy to try and summon another hiding member of staff to rectify it. The last few stays I've had with Premier Inn have been poor. Your Aldgate hotel is fantastic and the staff and restaurant is amazing but since then I've stayed at London Earl's Court, Balsall Common and this stay in Porthmadog and all three stays have had serious issues where both staffing and training seems a huge ongoing problem.
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