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The Kwa'lilas Hotel is the ”crème de la crème” in Port Hardy, BC, standing out as a luxury accommodation option in Vancouver Island North. The indigenous owned & run hotel features authentic, local, indigenous art, and an indigenized gift shop. This marks the third time we have stayed at this location, and the third time we have spent the night in the Executive King Suite - featuring 2 washrooms (great for travelling with friends), a freestanding tub in a large double bathroom, and views of the ocean. The hotel offers upscale dining choices at Nax'id (Drink), while Ha'me (Food) is undergoing renovations. We had also received 20% off of breakfast at Nax'id, as a result of our stay, and got to enjoy salmon & bannock in the morning. I would rate it ”Excellent” (5/5), rather than ”Very Good” (4/5), but we encountered an issue with the front desk while checking in. We had originally reserved the Executive King Suite for 3 guests, and had confirmed that the room has a pullout couch for the additional guest. Upon checking in, the staff member stated that we were only booked for 1 guest, and that the room did not have a pull out couch. An argument ensued where the employee implied that we were lying about confirming that the room has a pull out couch, and first offered us a downgrade to a double queen room at the Executive King Suite rate, then refused to get her manager to assist with the situation, and heavily implied that we would not be checking in at all. Finally, another staff member intervened and confirmed that the Executive King Suite has a pull out couch, to which the first employee's reaction was to argue with her coworker about the room not having a pull out couch. We finally settled in to the room, which was very comfortable and luxurious, and did, indeed, have a pull out couch for the third guest. Guest services was able to make note of the incident and ensured that something like this would not happen again. A recommendation I have for the hotel is to keep true to its indigenous origin and employ local, indigenous staff, rather than non-locals. I would highly recommend staying at Kwa'lilas when travelling to Port Hardy, or even Port McNeill.

우리는 다음 아침 일찍 페리를 타기 때문에 거의 12 시간 동안 여기에있었습니다. 넓고 깨끗하고 좋은 잠을 제공했습니다. 나는 그렇게 이른 시간에 확인하기 위해 전화 위에 우리를 위해 모닝콜을 요청하고 받았습니다. 따라서 우리는 무료 아침 식사를 놓쳤습니다. 프론트 데스크 직원은 훌륭했습니다. 특히 우리가 체크인했을 때 여자였습니다. 나는 호텔이 다소 높다고 생각했지만 위치를 감안할 때 명령 할 수 있습니다. 우리는 우리 방에서 만의 멋진 전망을 가지고 있었고 가까운 부두 주변의 방파제를 따라 평화로운 산책을 즐겼습니다. Hardy에 있다면 다시 여기에 머무르는 것을 고려할 것입니다. 이 마을은 쇼핑과 음식 선택이 가능한 5분 거리에 있습니다.