호텔 발터 폰트레시나(Hotel Walther)

남편과 나는 많은 멋진 호텔에 머물렀지만 Pontresina의 Hotel Walther에서의 경험을 능가할 수 있는 것은 없습니다. 호텔은 크고 조용한 객실로 절대적으로 화려합니다. 우리는 계곡이 내려다보이는 발코니가 있는 주니어 스위트룸을 가졌습니다. 이것은 우리의 56번째 결혼기념일을 계기로 호텔에서 매우 감사한 업그레이드였습니다. 서비스는 누구에게도 뒤지지 않았습니다. 직원의 모든 구성원은 마치 우리 각자가 친한 친구 또는 가족인 것처럼 손님을 확인하는 주인 자신을 포함하여 우리의 모든 요구 사항에 주의를 기울였습니다. 음식도 맛있었습니다. 우리는 5개의 레스토랑 중 3개에서 식사를 했으며 어느 곳에서도 실망하지 않았습니다. 우리가 개인적으로 가장 좋아하는 곳은 본관 건너편 공원에 있는 예전 곤돌라 차량이었던 퐁듀 레스토랑이었습니다. 아름다운 실내 수영장을 언급하지 않으면 태만할 것입니다. 마지막으로 Pontresina의 설정은 마법과도 같습니다. 우리는 Hotel Walther에서 멋진 숙박을 했습니다.

버스 정류장에서 몇 미터 떨어진 메인 스트리트에 있습니다. 편안한 소파와 안락의자에 편안하게 앉을 수 있는 매우 우아한 공용 공간이 있는 잘 관리된 호텔입니다. 잘 꾸며진 편안한 객실, 욕실은 그리 크지는 않지만 필요한 모든 것을 갖추고 있습니다. 우리는 즐거운 시간을 보낼 수 있도록 많은 작은 관심과 서비스를 받았습니다. 직원과 주인은 항상 매우 친절하고 도움이 됩니다. 아침 식사는 훌륭했고 달콤하고 짭짤한 음식을 다양하게 선택할 수 있었습니다. 수영장/스파 공간도 좋습니다. 발렛 서비스가 있는 호텔 앞 유료 주차장.

열 번째로 우리는 1주일 동안 Walther에 머물렀습니다. 만석임에도 불구하고 인파가 몰리거나 분주한 모습은 결코 없었다. 올해의 하이라이트는 새롭고 매우 유능하며 친근한 바텐더였습니다. 음식은 Steinbock에서도 맛있었습니다. 안타깝게도 와인 가격이 너무 비싸고, 특히 잔으로 제공되는 와인의 경우 더욱 그러합니다. 웰빙 공간은 깨끗했고 결코 과밀하지 않았습니다. Wi-Fi는 모든 층에서 잘 작동하지 않았습니다. 다시 방문하고 싶습니다.

Pontresina에서 머물 가치가 있는 유일한 장소입니다. 서비스에서 객실, 음식에 이르기까지 프랑스의 신처럼! 기꺼이 몇 번이고.

We really enjoyed our recent stay at the hotel Walther. We were made to feel welcome right away and given a room in line with the preferences we expressed. All staff seemed really friendly, helpful and well-trained. Our room was lovely and had a balcony overlooking Pontresina and the mountains beyond. The hotel is really well placed to reach all the nearby attractions and the bus stop is right outside the entrance. What we particularly enjoyed was the meals included in our half board package. We have stayed in many 5 star hotels including the Ritz in London and St Regis Bora Bora and the food was so exquisite in the Grand restaurant at hotel Walther that we felt it was on par with the best restaurants we have had the pleasure to sample. I would thoroughly recommend taking the half board package, and not bothering with the other restaurants for dinner. I would however, suggest having lunch or an afternoon snack at Gondolezza, as it is a unique experience having delicious fondue in an old Cable Car gondola. Our 8-year-old son really enjoyed playing in the kids' room and would leave our table as soon as he had finished his main course. This allowed him to have fun with other kids and for us to have some time to enjoy the rest of our meal as a couple. However, my one criticism would be that it would be great if there was some supervision in the playroom as some of the behaviour in there was unruly, i.e. children jumping on top of one another and throwing balls from the ball pit around. Nonetheless our son enjoyed the experience and we were all very sad to leave this magnificent hotel.

As Mrs. Walther was trying to figure out what to do, the assistant manager and the elder lady at the front desk were rude and condescending to me. All I did was ask a question and I got rude comments and answers back. I did not ask for anything for free but got treated like I wanted something for free. I just wanted what I paid for and my reservations for my honeymoon that I made. I am a restaurant owner and I would NEVER treat ANYONE the way your staff treated me. My staff would be fired in heart beat for the way they interacted with me. No questions asked. Especially if it was someone’s special day on Valentine’s Day/honeymoon. Mrs. Walther, you said you responded to Mark from *******, but I don’t have any emails as I stated. I never asked for anyone to cancel my reservations. I traveled 6 hrs by train and bus. Left my other reservation to come to your hotel and enjoy my honeymoon with my wife. I confirmed with your staff working at 11:30pm-12am that my reservations were ready before getting up and coming to you. May you please tell me why I am being charged for my reservation if you already canceled it? Can you show me the email that you guys responded canceling my room? Can you tell me why I was treated like dirt/trash for asking a simple question by your two staff members? Can you tell me why when I called to confirm my honeymoon, no notes were taken by your staff? Nothing is making sense to me. I really wanted to enjoy my stay but now my whole honeymoon is ruined for nothing. On top of it, you are charging me for a room you already canceled. Looking forward to your response and hopefully a proof of you canceling my hotel because I don’t see it, but you guys claimed it was sent! I will make sure to let the world know how you treat people coming into your hotel for their special occasions.

My family made a visit to hotel Walther from Sun, 14th Aug-Tue, 16 Aug, We were met by the very friendly reception and Mr Walther himself, when we arrived we found out that our rooms had been upgraded, and they were interconnecting. The hotel provides a card for free public transport and cable car/train rides! That night we had dinner at the bar, the food and service was very good. The next morning we had a buffet-style breakfast with lots of food variety. That day we used our hotel-provided cards to go on a chairlift and the Funicular to the top of the mountain. Later we went to the pool, which was very nice, but sadly I cut my toe on one of the tiles, once the hotel staff found out they were very accommodating and gave me medicine and bandages to heal the cut, later they gave me a tray of chocolates for the inconvenience. That night we had dinner at La Trattoria the food and the service were very good. The next day we left and Mr Walther said goodbye. Throughout the whole trip, Mr Walther was very friendly and helpful. Overall the hotel was amazing and so was the staff and they were always ready to help out! Monty, age 13

Hotel Walther is extraordinary, the host is very attentive to her guests, with personalised service. Swimming in the pool before breakfast, finished with a spa provided a perfect start to the day. The styling is superb. We thoroughly enjoyed our stay. Deborah & Maxine

This was our fourth hotel on our European vacation and definitely the most elegant. Always quick to respond to emails in making reservations. Our room with a wonderful balcony view was exquisite — sitting area, wonderful bed, and even double sinks in the well thought out bathroom. Service was impeccable from check in to check out. The owners were on site and eager to meet their guests. The guest pass allowed you free bus passages, cable cars and much more. First class in every way.