New property, clean.
Bar staff was attentive.
- Not incl parking
- Opening times for spa/rooftop; no swimming pool available outside of spa
- - reception service. Called to make a booking as the system was down, was told we’d be called back when the system was working but it never happened. Booked in 3rd party system. We then had an issue with another room booking which was marked as a no show due to a late check-in and the reception staff did not budge to assist, resulting in the loss of the room. would have expected them to find a solution as the room was paid, overall lacked flexibility/experience to provide good customer experience.
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