드림 하우스(Dream House Pompei)

고객 서비스가 부족하여 매우 화가났습니다. 우리는 폼페이로 출발하기 며칠 전에 이 호텔에 숙박을 예약했습니다. 우리는 온수 욕조에서 휴식을 취하고 고대 도시의 인근 유적지를 탐험하게 되어 매우 기뻤습니다. 그러나 우리가 출발하기로 한 날 전국적인 이탈리아 기차 파업이 발생하여 우리는 피렌체에 발이 묶이고 폼페이로 가는 기차표가 완전히 취소되었습니다. 환불을 요청하려고 연락했을 때 관리자인 프란체스코는 고객과 대화할 수 없으며 한 번에 한 시간 이상 호텔에 오지 않으며 단순히 우리와의 대화를 거부한다는 말을 들었습니다. 리셉션 직원인 Mario와 David는 친절하게 지원해 주며 완전히 이해했다고 말했습니다. 하지만 프란체스코는 전화를 전혀 받지 않으므로 이메일을 보내야 합니다. 우리는 이메일을 보냈지만 응답을 받지 못했습니다. 사람들이 환불을 해준다는 리뷰를 남기는 것을 본 적이 있습니다. 어떤 이유에서인지 전국 열차 파업만으로는 우리를 수용할 수 없었습니다. 나는 이곳이 사랑스럽다고 확신한다. 나는 의사 소통의 부족에 감사하지 않습니다. 돈을 받은 후에는 관리자가 거기에 없고 전화에도 응답하지 않는다고 말했습니다. 우리의 끊임없는 이메일은 응답 없이 남겨졌습니다. 매우 실망스러운.

체크인에 너무 늦었을 경우 거리에 머물 준비를 하세요. 환불은 없고 무례한 태도입니다. 노쇼 - 이 사람들을 위한 최선의 선택 책임도 없고, 청소도 없고, ***********에 대한 리뷰도 없습니다. 은행계좌에 있는 돈만 있으면 됩니다.

We didn’t know what to expect of staying in Pompei. We were stopping to see the ruins on our way to Naples and had a car. We wanted something that had available parking and was walking distance to Pompei ((within 20 minutes). The description of Dream House seemed to fit the bill. What luck. We weren’t sure if we would need the parking and even though we had it reserved they offered if we wanted to save the $ and park on street. May not be same during high season but that was generous. Mario at front desk was great! Called day of our arrival to say he could accommodate an early check-in (typically 3 but our tour was at 2). He was terrific all the way around, explained everything and even told us the fast way back from Pompei archaeological site. Note it is not a 24/7 desk however they were accessible when we had a bit of after hours confusion. The room was clean, comfortable and well appointed. Our room right next to front desk and not a problem noise-wise. Complete value for money. And the breakfast…probably best we had at any of our stays of the trip. The city of Pompei was a pleasant surprise and the hotel was accessible to a great area with shops and restaurants (shortly to post review of delicious Casa Gallo). Highly recommend.

We only stayed here for one night but it was an excellent place to stay. We had a twin room for our teenage boys and a double for us. The house is on a quiet residential street with a lovely garden to sit in. Molly the resident tortoise is a real character. Rooms are spacious, comfortable and clean. The breakfast is very good with decent coffee, pastries, grilled vegetables (!), yoghurt and fruit. Mario couldn't be more helpful and allowed us to leave our bags after check out while we went to the ruins (which are close by) for the day. Really nice place.

We loved staying at Dreamhouse! The room was super clean and comfortable. The staff was very kind and friendly. They held our baggage until our room was ready, which is much appreciated. I was greeted by name when coming and going. The breakfast spread was wonderful. This location is very walkable to the main shopping areas, restaurants, and the Pompeii Archaeological Park.

We had a wonderful stay at Dream House Pompeii. The accommodations were clean and very comfortable. The hospitality was excellent as was the breakfast. We were a very short walk to Pompeii as well as to the train station and excellent restaurants.

Just a short walk to the ruins and many shops and restaurants. The information prior to arrival was easy to understand. The property felt secure as it was behind locked gates that could only be opened by reception or with a key card. I was warmly welcomed and during my stay I felt that nothing was too much. The room was clean and well presented. Breakfast was delicious with plenty of options. My only two small downsides were that my room was allocated just steps from reception, which meant I could hear everyone coming and going and reception phone calls being taken. I could also feel the springs in the mattress, which was a little uncomfortable. Had I stayed more than one night I would have requested a mattress topper. I would come back to this charming b&b.

I would highly recommend this hotel. The staff are amazing. Super friendly and always willing to help and go the extra mile. I look forward to staying here again the future it is located near to the entrance to Pompei (amphitheatre) and restaurants and shops are all in close proximity.

What a little jewel of a place, great host and charming room. Excellent breakfast choice and daily maid service in bedroom. Near to the excavations and central to new Pompeii and bubbling high street with shops and restaurants. My only slight issue was that the room was a bit cold ( in February) for our first 2 nights but when mentioned to Mario it was sorted. Watch out for the territorial tortoise in the garden! He's a bit grumpy but amusing. The Pompeii excavations are just amazing and we spent 3 days exploring all points on the map, having our hotel so close was a definite bonus as we didn't have far to go after 20k+ steps per day. Visit out of season for the most comfortable weather and less crowds.