Has the potential to be good, but that potential is being sadly wasted. Ground floor seems to be totally dead space when it could have a bar, comfy seating areas and better ambience rather than just being empty except reception, an unused area with Mac pcs and a soulless a la carte area that looks totally uninviting. There is only one small bar at this hotel, the pool bar, so only seating available is outside (beware, the trendy looking plastic seats, settee cushions have mould on them). Gets crowded and have to queue often. Evening entertainment is here too but performers can hardly be seen as no staging and lighting is poor, shame really as they work hard. All inclusive? Not when guests are expected to pay for bottles of water it isn't! The wi-fi is incredibly slow, usually around 1 Mbps download and upload effectively zero, what there is is very intermittent anyway. Food is ok, certainly adequate choice available, always something to mix/match. Could be warmer though (probably why there is a microwave in the middle!) Staff are superb which makes up for many shortfalls, always a smile & welcome (especially Arelys😁). They are SO overworked though, having to rush and clear/reset tables plus serve wine. Be easier on them if hotel had self-service wine taps put in! Pool good but loungers seen better days, old and saggy meaning they are very uncomfortable after a short while. Not enough parasols to go round either. Tea/coffee in room? Yes, but no milk and only 2 tea bags.... Room was ok, towels/bedding changed as often as you like. Bed is HUGE. Aircon works but does chuck out black fluff balls all over the floor so don't stroll around barefoot! Other reviewers have mentioned the shower tending to wet the whole floor, yep they are right, it does. That accounts for the bottom of the door frame and door itself being swollen & split. Summary: ok for short break . Alcudia itself is a great place, lovely harbour area and old town (plus extensive Roman ruins) in easy walking distance, clean and tidy too. Would we go back? Alcudia yes, this hotel no.
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