폴리코로 4성급 호텔

Hotel Heraclea has all the potentials to be a great hotel and offering an memorable stay. But it was a rather disappointing stay. Management and staff should wake up an reflect on al lot of things. But it isn’t all bad. Rooms are large and kept very tidy, breakfast is more than satisfying and offering a nice mix of Italian and more Northern ingredients. Dinner is nice as well. But. Staff is friendly but lame. The bartender is not always on top of things but like the others, tries hard. This hotel is big. But I have been to hospitals with far more warmth an coziness than the entrance, hallways and rooms, which are rather cold and basic. Rooms are noisy as well. One can hear too much from the adjacent rooms, let alone the one above. Most shocking experience was the welcome drink. Sounds nice and sympathetic. But offering some tiny drops (2cm?) of Italy’s finest prosecco in an even tiny plastic cup was flat-out embarrassing. A refill was hard to get, staff ignored the guests. Management should be ashamed (foremost for the plastic cups)! This of course, is an occasion on the side, but it is quite representative for the whole stay. With summer season on its way, they really should get their act together.

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