워터프런트 리조트 바이 KGH 그룹 후기

숙소 답변: 호텔에서 꽤 실망스러운 경험을 하신 것 같습니다. 특히 습한 객실, 안전하지 않은 욕조, 그리고 형편없는 서비스로 인해 불편을 겪으셨다니 안타깝습니다. 특히 호수 전망이 보이는 곳에서 좀 더 편안한 시간을 기대하셨는데, 이런 문제들이 숙박의 전반적인 만족도에 큰 영향을 미치는 것 같습니다. 공항 픽업 서비스까지 고려해야 하니 답답하셨을 것 같습니다. 위치나 전망 측면에서 조금이라도 아쉬운 부분이 있었나요? 아니면 향후 투숙객들에게 더 나은 경험을 제공하기 위해 호텔이 개선해야 할 부분이 있다면 말씀해 주시겠어요?

숙소 답변: 저희 숙소를 검토해 주셔서 감사합니다. 귀하의 숙박이 쾌적하지 않았다는 소식을 듣고 매우 안타깝습니다. 유지 관리 문제와 관련하여 수정되었습니다. 다음에 방문하시면 확실히 달라진 모습을 느끼실 수 있을 것입니다. 감사합니다!

숙소 답변: It sounds like your experience was frustrating and disappointing, especially considering the issues with the room, food, and amenities. It’s understandable that when you book a lake-view room, you expect to get exactly that, not to be told excuses or given a room that doesn’t meet your expectations. The issues with the A/C and hot water add to the dissatisfaction, too, especially when it disrupted your plans.It’s good to hear that the staff was courteous and that the breakfast was up to standard, but overall, it seems like the service and quality weren’t in line with what you were promised for a 4-star hotel. Your constructive reviews are always welcoming. For sure we will serious with these things and do better in future. If you let us earn your trust definitely you will feel the difference.

숙소 답변: Thank you for your kind words! We're so glad to hear you enjoyed your stay near Fewa Lake. Our staff takes great pride in providing helpful service, and we're thrilled that you found the breakfast tasty and the swimming pool to your liking. We hope to welcome you back again soon!"

숙소 답변: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the lake view and the beautiful sunsets during your 3-night stay, and that you found the breakfasts satisfactory.We sincerely apologize for the condition of the room and the cleanliness of the pool—not meeting expectations in these areas is not the standard we strive for. Please rest assured that we are addressing these issues promptly to improve the overall guest experience.Your comments are invaluable, and we truly appreciate your insights as they help us grow and improve. We hope to have the opportunity to welcome you back and provide a more polished stay in the future.

숙소 답변: Thank you for taking the time to share your feedback. We truly appreciate your candid comments, as they help us to identify areas where we can improve.We're glad to hear that you found the room spacious and the environment quiet. However, we're sorry to learn that your overall experience did not meet your expectations, especially considering the price point. We understand how important it is to feel that you are receiving value and a sense of special comfort when staying at a higher-end property.Your comments about the location, view, and the condition of our facilities have been noted. While some guests appreciate the peaceful setting, we understand this may not appeal to everyone, especially those looking for a more dynamic resort experience. We are currently exploring updates and enhancements to our property, and your feedback will certainly be taken into account as we move forward.We do hope you'll consider giving us another opportunity in the future, perhaps for a longer stay where the convenience for families might better suit your needs. If you choose to return, we would love the opportunity to better meet your expectations.

숙소 답변: Thank you for taking the time to share your experience. We’re very pleased to hear that you enjoyed the peaceful atmosphere, beautiful views of Fewa Lake and the mountains, our delicious breakfast, and the friendliness of our staff. We sincerely apologize for the inconvenience regarding the bed arrangement and the lack of response to your schedule change request via Agoda. We understand how important comfort and communication are, and we’re looking into what went wrong so we can improve for future guests. We’re glad you enjoyed the view from the 3rd floor—it truly is one of the best spots to relax. Thank you again for your feedback, and we hope to welcome you back to Pokhara with an even better experience next time.