베스트 웨스턴 폴스 리버 호텔(Best Western False River Hotel)

The first room they assigned us was unlocked And you can tell that someone laid in the bed the room was not clean and the was a bottle of hand lotion on the floor. When we asked for a clean room the Latin duty was on trained on professional and just rude. And told us that she couldn’t move us because she didn’t know and was not trained to switch rooms She moved us finally to another room was clean. The problem is that the staff is not trained. Also they make a copy of your drivers licenses and keep it on file which in today’s world is a risky thing to do. Especially when they already have all your information, I would not recommend staying here unless you have no choice I was told the best Western in Saint Francisville was a lot nicer..

I had booked a 2 night stay. I had to return home a day early due to an emergency. Someone from the hotel called me at 11:36 that night wanting to know if I was staying in the room. I paid for the room and whether I was in in or not was my concern and not the hotel. I had some questions such as do they call everyone that time of night to see if they are in their room. No one at the hotel would answer my call. That had to be the rudest, most inconsiderate thing I have ever encountered at a hotel. I will definitely not be back and advise anyone else considering staying there to think twice unless you like being woke up in the middle of the night.

The reception staff is very welcoming and they always say hello/goodby! We always felt safe in the hotel and the parking lot. The breakfast staff was very neat and happy. The food area was very clean and the food was good. The room rate was a bargain!

It was a nice short one-night stay, rooms were clean, people were friendly and accommodating.

The toilet stopped up before we went to bed. Called desk to help and they never did anything. The toilet was stopped up all night until we left the next morning…

Very convenient for event we were there for but unfortunately the room had a smell to it. Trash on the floor bedding looked wrinkled as if bed was just made instead of freshly washed.

Everything was good. We enjoyed the breakfast, the lady who works to bring the food out was charming and very friendly. I had a little trouble with the thermostat though. Nice and quiet with excellent staff.

There was no hot water. The desk clerk said nothing about it. The boiler was broken.

Something happened to half the power in our room when we first got up. We had one light by the door and air only. I went to the front desk at 7:30 and she said you are bout to leave right. I then told her after we shower and get dressed. She said I will see what I can do. She told me is was probably a fuse. We left at 10 and nothing was done .