햄프턴 인 플레즌튼(Hampton Inn Pleasanton)

Jasmine at front desk didn’t do anything we asked her to do and she promised to do. She charged the wrong credit card.

This facility is undergoing some renovation. It needs it, but I think it will still not come up to the standards I expect of a Hampton Inn. By the way, the hot brown liquid served as coffee is just like the other Hampton Inns I've stayed at in the last several years. It has very little resemblance to coffee. Fortunately, there's a Starbucks near by. You'd think they could at least afford to brew some Folgers.

The property was under renovation which should be noted before booking. I truly understand but I think I would have made another choice if I knew. I never mentioned it to the front desk but there was no hot water just warm water during my stay. My room itself was a perfect room and very clean.

Pool water green and closed temp over 100. Hand sanitizer in the halls empty and sanitizer wipes for guess in the halls empty

I was totally satisfied with our brief stay at this hotel. There were plenty of towels, the room smelled clean, every employee I encountered was friendly, helpful, and prompt. Overall, better than I expected.

What I dislike were the pillows, other than that everything else was good.

Not pleased with ******* or Hampton Inn as the room I reserved on the website was not the room given. On top of that, there were no rooms available to what I had reserved originally. Did not appreciate the false booking.

Only recommendation would be to clean or replace lobby furniture.

It was fenced it, and felt safe. Staff was helpful, and breakfast was great. :)