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Great hotel. Service was excellent

Great hotel! Would highly recommend staying there!

房間不錯，挺大的，乾淨整潔、無拖鞋洗漱用品，有咖啡機可以燒開水，自助早餐品種挺多的，服務態度也好，房間隔音效果不好、最後一天隔壁客人吵死了到凌晨一點才消停

床品很舒服 離舊金山奧萊不遠 性價比高

總體不錯，房間不是很大，但是很新，早餐選擇不多，25美金一個人，價格還好。

很好 環境很好

好好好好好好好

環境不錯，乾淨方便

Best part during this visit was the check in process / front desk. They were both polite, pleasant and helpful. This was a breath of fresh air compared to agents at the front desk over the past few stays at this property. I hope the next time visit your property the same front desk Agent will be there.

Overall was a 3 because we stayed for 2 nights and both night, we had loud noises from the room across from our room. I told the front desk and they sent a security but he did not knock on the door. Just said he didn’t hear anything. We heard a couple arguing loudly at midnight through 2am. We did call the front desk again and we didn’t hear or see anyone to ask them to keep it down. They kept arguing in the morning when we had woken up to check out. The stay was good but the inconvenience of noise and two restless nights was horrible.

I didn't like the AC unit as there was no way to turn it off. You could only adjust the temperature so it turned on and off all night, which made us unhappy!

The a/c had a clicking noise that happened all night. Couldn’t get good rest before my best friends wedding the next day.

Front desk check-in can work to improve customer experience. The rooms were comfortable, well designed and very clean.

Lovely and relaxing 3 nights over the Christmas weekend. Check in was very welcoming. We have stayed at this hotel multiple times and we always enjoyed the M Lounge, for extra charge. We were informed that due to the Christmas holiday, the M Lounge was short staffed and so we were given three $10 vouchers. Our room, the 2 beds, pillows, the bathroom, Smart TV and the breakfast buffet all met our expectations. Take out dinner from the hotel’s kitchen ok. We will definitely come back someday.