Things started poorly on arrival. The lady who checked us in was brain dead. She could not seem to find our reservation, but a colleague did with no problem. We had a reservation at a restaurant for the first night and I asked if we could walk to it. She told us we would need a taxi. That afternoon, while walking along the beach, we saw the restaurant and it was within easy walking distance of the hotel. Silly rules! We could not get towels before 10:30. We wanted to be at a beach by that time. Sara, in guest relations, was the only person we met who had any personality or any interest in serving guests. She got us towels about 9:45. We were not on the all-inclusive program, so the servers at the bar were not interested in serving us. I guess they did not want to do the paperwork for a room charge. The first afternoon I tipped 2€ when I was served two glasses of Sangria. The bar man grunted and was obviously unhappy with the amount of the tip. We had an early departure our last morning and staff did set up a cold breakfast and coffee for us before the breakfast room opened. The room we had looked nothing like the photos posted on the website. Our room was dated, dark, and in poor repair. The furniture had peeling paint, the bath and tub were nicked and scared. The tub had been repaired, but it looked like it had been done by a five year old. The mirror had places where the reflective material had disappeared. Amenities were basic quality. The bed was uncomfortable. The linens were thin and worn, and the towels had seen better days. The A/C never got the temperature down to a comfortable level. The only meals we ate there were breakfasts. The room was crowded and busy. We spent twenty five nights in Spain, and this was the only hotel that did not offer fresh squeezed orange juice. It was concentrate from a machine. Too many kids. And too many rude people heaping food on their plates. We had a reservation at the restaurant on property but canceled. There were better options in the area. The hotel sits on a very nice beach but the beach in front of the property is very rocky. You can find beaches with nice sand a few hundred meters in either direction. This was not a Four Star experience.
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