하시엔다 레알 델 카리브 호텔(Hacienda Real del Caribe Hotel)

호텔 구조는 매우 좋고, 수영장은 작고 항상 가득 차 있으며, 사람들은 술을 마시고 소음을 내며 가족에게 권장하지 않습니다. 프론트 데스크 직원은 고객 서비스 교육을 받아야 하는데, 제가 가족과 함께 프론트 데스크에 들어가는 동안 데스크 뒤에 있던 개인이 처음으로 예약이 있다고 말했을 때 우리를 무시했습니다. 예약 테마가 있다는 점을 다시 한 번 말씀드리자면 그는 태도로 응답하고 내 이름을 물었고 그는 지불 금액에 답했고 나는 내 총액을 물었고 그는 답장을 보내며 당신이 *******를 통해 예약했다는 것을 알아야 한다고 말했습니다. 다음번에는 저희한테 직접 하시고 전화번호가 적힌 전단지를 보여주세요. 내가 그에게 달러를 지불했을 때 그는 4달러 잔돈이 없다고 말했고 나는 답장을 보내 잔돈을 내 방으로 가져오라고 말했습니다. 한번도 일어나지 않은 일, 방에 들어가기 전에 호텔의 몇 ​​가지 규칙을 읽어줬는데 그 중 하나가 수영장에서 술을 마시면 안 된다는 것이었고 수건은 두 개만 허용된다고 했고 우리는 가족 4명이기 때문에 그에게 물었습니다. 방에 있는 멤버들은 두 개를 더 필요로 했고, 그들은 여분의 수건을 위해 직공과 계약하도록 했고, 나는 호텔 규칙과 규정을 이해하고 항상 그것을 따르지만, 이 사람은 가족 앞에서 나를 도둑처럼 채우게 만들었습니다. 그리고 청소를 위해 방에 들어가지 말라고 했고, 감독관에게 부탁해도 어떤 식으로든 해줬어요.

나는 그 장소의 모습을 좋아했다. 그러나 욕조는 녹슬었고 샤워 헤드는 깨졌습니다. 게다가 침대에서 자는 것은 마치 바위 위에서 자는 것과 같았고 수건은 약속한 대로 매일 교체되지 않았습니다.

The hotel room was gross. Bed was very hard, pillows are old and stinky. Bathroom full of mold

Wifi in the room wasn't strong. Room was on second floor with balcony and we really liked it.

Positive: Spacious room, good location, beautiful hotel with a little distance, and then this one guy in the reception was really nice and the cleaning lady. Negative: Not very clean, everything is old and falling a bit apart, the shower head was broken and kept falling down, you could hear every sound on the hall or on the street, so way to much noice, 2/3 times we tried there were no beach towels even though they recommended us to get them. So we had to do a trip to a cenote without towels. And generel lazy service that did not speak English. And the beds were very hard, and only one chair in the big balcony.

The room was very spacious, clean and the location of the hotel was perfect. The bad unfortunately..the noise was so loud from the clubs, bars, restaurants and ppl around it. So if you are a person who cannot knock out with noise DO NOT BOOK THIS HOTEL! Thankfully for us we can fall asleep with noise so it wasn’t a issue but the noise was very obvious so if you are a light sleeper don’t do it. The pool was cute we did enjoy it and definitely enjoyed that it was walking distance to everything.

There was night club music going on until 3am that you could CLEARLY hear in your room. It was IMPOSSIBLE to get any sleep what so ever. The pool was also out of service. We checked out the next morning, 3 days early. We would never stay there again.

It was what we expected and actually nicer, but you do need to have reasonable expectations. We needed clean, and a bed … both were accomplished and the property has real charm and a lovely pool and is close to everything. There was no air conditioning, our ceiling fan made a loud noise which was not a huge issue as the nearby club dance tunes was loud enough we literally had to talk “loud” to hear each other. We did anticipate this and still felt the price for what we received was a good value.