아스피라 호텔 & 비치 클럽(Aspira Hotel Playa del Carmen)

Great staging area out of Playa del Carmen to go to Cozumel, Chichen Itza. Very convenient to all the touristy shops and eateries. A bit noisy at night sometimes since it is by a small mall. Great staff that wants to make sure your needs are met.

Deisi greeted us warmly and explained everything clearly. Nice little hotel! We love Playa! Lots to do and see and so many great restaurants! The hotel Aspira is clean and stylish with a great location, close to everything. Rooms are comfortable and clean.

The property has no elevators, and they originally gave me a room in the third floor. This time I traveled with my two kids that are under five years old. After talking to them, they were able to accommodate me to the second floor, which was nice of them. Overall, if you’re going to travel to Cancun, December is the time to go. Thank God this place has air-conditioning because most of the time we spent it in our room. Also, one thing I wish they had was a mini refrigerator. But overall staff was nice. It was a quiet and clean hotel.

I used to stay in this hotel before Covid. Then I went there again end Feb 2023 and still feeling good. The staff called Mr Yo with long hair (night shift)and he is so friendly and helpful. So I decided to stay in the hotel again this month. Look forward to seeing the staff and Mr Yo

Aspira was delightful! What a sweet place, perfectly located near the pedestrian walkway, shops, cafes and the beach. I would definitely stay there again.

For a place with a million Tripadvisor signs around, it sure is odd that there isn't any new ones on here nor on Booking. If I hadn't booked through them directly, I'd be asking Booking for my money back. We had stayed in a different place in Playa, however had to find a last minute place for just the night during on a Saturday not too far from the stations and the choice was limited. This looked promising on photos, and honestly, the things in the room are the same and even in the same place, but god does it look a million times more awful somehow?! It claimed to be normal price over a 100€, but was discounted 50% - it wasn't worth the 50% and certainly isn't worth the 'full cost'. Where do I even begin. I am a tricky-picky travelel, but my mum is not and we both absolutely hated this hotel. Extremely rude staff at front desk (both check in and out). They make you wear a stupid plastic wristband that doesn't even give you access anywhere, it's just to monitor who is staying there expect no one is monitoring it? No lifts, no one to help you with luggage. If you want to leave luggage with reception, you have to fight with them to let them put you behind the desk and not in the walkway. Your key is a sim-card size cut out. We had a junior suite, which realistically meant that there was a 1.5x3m hallway with a bed and an A/C in it. Literally like sleeping in a box, expect you can hear all the noise from the hallway as well as the pool courtyard, which as our luck had it, had people talking there all night. The actual suite area is pretty big and that's the only thing it's got going for it. The A/C was almost unusuable. Not only did it make a ton of noise and drip during the night, it was pretty unresponsive to the remote. For 2 A/Cs we had one remote, so maybe that's why. On many occasions, we would turn it off, and it'd turn back on again on its own. Mattress wasn't too bad, but the pillows were horrendous. Comes with a balcony that is facing the main street, so unusable and loud. Everything looked tired. Loo roll was used. We found underwear stuck between two window panes, so clearly not cleaned properly. Didn't even dare to brush my teeth after reading the reviews about it being salty. Showed own towels between sheets as we didn't trust them to be properly cleaned (though we did see one of the cleaning ladies in the morning and she seemed sweet, but her smile did not make up what we saw in the room). There is a safe, but the lock is cut out. We checked in just before midnight, so were forced to stay, but would've otherwise checked out within 5 minutes. Do yourself a favour and pay more if you need to, but stay elsewhere. This is only suitable for drunk spring breakers who can't comprehend their surroundings.

Very centric. They make you wear a bracelet even though is not an all inclusive. Only one key is provided and is on the bracelet so that person needs to be letting others in the room. There is no elevator. No fridge or microwave in the room forcing you to be eating out your whole trip.

Great location, nice staff, clean, confortable.

I should have listened to other reviews and just booked somewhere else. To start the customer service is horrible, if you don’t like your job just don’t work there. Then I got charged a hundred US dollars more because I had an extra person, although I asked for double beds and had proof. The pictures are not what you actually get and the beach club part is literally a joke. Be prepared to pay extra for that part per person per day. Now the the actual rooms, the bed is hard, pillows are lumpy but the size is not bad and the balcony was very roomy, we did like that. The room had lots of nats flying around, don’t know what that’s about. The plus side to this hotel was that it was cheap for what we needed ( we were fully booked of excursions) until they bumped it a hundred bucks. Otherwise it’s not worth it at all. It was really close to Quinta Avenida if you like that sorta thing. I wish it had turned out great but they did leave a bad taste in my mouth, like literally, their water to shower or wash your hands was so gross almost worse than ocean water. While showering it’s impossible to not get a taste even if very minimal and it’s really bad. We brushed our teeth with water bottles.