Paradisus la Perla - Adults Only - Riviera Maya - All Inclusive

First time coming to this Paradisus La Perla Resort in Playa Del Carmen. I must say this has been by far one of the best all inclusive experiences at this luxurious resort. We booked a swim suite and it was the best decision we've ever made, as we made the best of our swim up since we arrived. Overall, great stay, great staff, great food and definitely a great a**osphere. Everything was beautiful about this resort. I would definitely be coming back here with my friends and family. Wendy- waitress from the reserve section, & La Palapa restaurant was very exceptional. She gave good recommendations drinks/food. She was the best. Oscar- waiter from reserve section & Fahrenheit Poolside restaurant was very attentive to our needs and he always made sure we had our drinks / food- was very on top of his service. He was awesome. Julie- Reserve Concierge was always attentive to our needs and ensuring we never missed any events, & helped set our dinner reservations to run smoothly. She has such a sweet personality and definitely made you feel like you were at home. She’s the sweetest, the best and will definitely request her for my next stay. Flor-house keeper was always on top of our room and always made sure we had everything we needed to make our stay welcome. She's the sweetest. Julio- waiter from Reserve beach hands down AMAZING! Never went thirsty, he made sure we were taken care of. Alfredo waiter from Reserve pool was sweet, funny and was on top of our food and drinks!

The Paradisus La Perla experience was overall an 8 out of 10. Our primary interest to stay there was due to the Jr Swim-up rooms available. The rooms were nice, but the sofas were uncomfortable to sit on. Unfortunately, we were not able to fully enjoy the swim-up room capability due to the pool water temperature being extremely cold. Had the water been heated, it would have been a game changer for sure. The hotel catered to adults, but the music played all day by the DJ made it too loud for anyone to really enjoy quiet time. Even the quiet zones were not quite due to the DJ music. Too much party outside of our room. The gym was adequate, but the equipment was outdated, and some pieces were out of service. Finally, we did not like the sales pressure by the concierge staff to attend Malia Circle promotion meetings-seemed to pushy and could have done without that type of intrusion. Other than that, we will try a different Malia Property in the future and see how it goes.

The Reserve at La Perla is definitely worth the upgrade. Before you even arrive you are in contact with a personal concierge that can make all of your restaurant reservations in advance. The rooms are spacious and beautiful, and the access to the additional restaurants and spa is an outstanding bonus. Onsite, having a personal concierge to answer all your questions and handle any inquiries you have makes the entire experience worry-free. As for the property, La Perla is stunning. The grounds are well kept, the pools are fantastic, and the a**osphere is a good mix of serene and relaxing, or upbeat and energetic, depending on where to are. The only cons (and these might not matter to some people, as they didn't matter to me), are: 1- there is no Theatre or Main-Entertainment pavilion, which is even more noticeable on rainy days, when the outdoor scheduled activities are not possible. 2 -the beach had lots of sea**** piling up and a pretty bad odour. Fortunately the lush mangrove forest that surrounds the property block all of this smell from reaching the resort. My wife and I definitely enjoyed our stay at La Perla, and she was particularly happy to see the degree to which the resort has made eco-conscious efforts in everything it does. We will come back again for sure!

Amazing Resort, over the top nice! Great staff, food options and food itself was great, fully recommend this resort! And we will for sure be back in the future.

This was our second time to visit Paradisus La Perla and we loved it just as much as the first time. The service and the food are the best! Some of the rooms are a little dated and need new paint and such but the beauty of the rooms and the whole resort well outweighs this. We especially wanted to mention Oscar, Nancy and Pech Pech went out of his way to get us more drinks by the pool! They really do take care of you! We didn’t upgrade to the Reserve side of the resort! You still get great service and everything you need without it but one day I would like to try it just for the separate pool area! All in all the value you get for the money is awesome!!! We love Paradisus!!!

There was not much to do in the evenings unless you like drinking at the bar. The reserve side of the resort is wonderful but it would be nice to have more dancing options. The resort was in their winter season so they were making repairs through out the resort.

We have spent a night in this hotel for my wife birthday. The hotel itself is in a nearly perfect condition. I can’t think of anything wrong. BUT: the meals that we had we nearly all awful. The main course in the Peruvian restaurant was unchewable lamb, first brought raw then overcooked but equally impossible to eat. The buffet restaurant is equally awful - in comparison with Macdonald’s it may be not too bad but this is a 5 star hotel… Their bartenders should use a master class on cocktail making because right now they can’t mix any decent one. The service when you need something is veeery slow and inefficient. But in spite of all this said I would still recommend this place for a night but probably not for a longer vacation.

The resort was lovely but we asked for help with our bed and no one did anything for us. The mattress was finished, we just sunk into the bed like a boat. Needs updating!!!!! The food was excellent and the environment was great. The music was far too loud in the evenings. I am sure some of the children will have permanent hearing issues with the volume. The smell of mold was very strong in our room. There should be better dehumidifiers to rid the moisture in the rooms.

Resort was terrific. The area driving in was normal for the area. We never left the resort so 5 star