유니베살 호텔 넵투노 - 어른 전용(Universal Hotel Neptuno - Adults Only)

Все супер, завтрак обалденный, персонал очень дружественный! Все обалденно

I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard

Very close to the Playa's party hotspots. Nice pool. Very friendly staff, clean and calm rooms. Only downsight: mattresses were worn out (soft "hole" in the middle).

Some of the best staff of any hotel I’ve stayed in 35 years (and I worked for an airline). Reception could not have been more friendly, helpful and accommodating. Pilar, the guest services manager, was absolutely charming. Quiet hotel in October. Good sound proofing on balcony doors (needed). Attentive staff at very good breakfast. Great pool area with loads of space overlooking the promenade and sandy beach with shallow clear water. However. Our experience of the immediate area around the hotel would, I believe, be completely different in the summer. It is a magnet for German drinkers with the “biggest beer garden in Europe” opposite the hotel. “Mega Park” Located indoors but as big as an aircraft hangar. I learnt the German expression “Ballerman” while there. Google it before you go to this area. The local government have promised to clamp down on “drinking tourism” so it would be interesting to see what it is like in July. Having said all that my 89 year old dad and I experienced no problems during the day and I saw no real misbehaviour in the evening on my own. The hotel is great but don’t go to this area in the summer if you are not a fan of Germans singing German drinking songs. Perfect for winter sun.

Everything was very good so far and the staff very nice and friendly, we felt very comfortable. But the mattresses and some pillows were not good

The only reason you should consider this hotel is because of the location. Its on the beach and next to Mega park for those who want to party. Other then that this room is very very very dated.... Like 1990- 2000... Definitly not worth the money....

The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.

Staff are really friendly and helpful. Rooms are spotlessly clean, as is the rest of the hotel. Breakfast buffet is amazing - something for every taste and always fresh. Loads of staff clearing plates and available to help. Ideally located along the Playa de Palma. Even though it's close to Mega Park, we were never disturbed any of the 7 nights we stayed and we had a room overlooking the promenade/beach.

Very windy at the pool. Photos show things differently. Lots of nightlife next door. Old hotel updated year 2000, well maintained. Very nice staff.