If there was an option for no stars, I would say none. This is the world hotel possibly in Tenerife. The service from the front desk is a shambles, they will not help you. If you are vegetarian, it’s important that you do not book here either. There are NO options for you when it comes to food, they are also not happy to accommodate a vegetarian diet either. This hotel is not a 4 start resort by any means when compared to like for like packages at other hotels. The rooms are dirty (a that is being polite) my husband and I have video footage of the bugs in the room, on and in the linens. We have moved rooms twice, and both where filthy, with dead spiders and bugs hanging from the walls of the bathroom, to bugs and spiders crawling on the floor and linens of a supposed“clean” room. There was dirt and grime up the walls and creepy crawlies on the bed side tables and cupboard. The patio doors have black mould on them. We understand and appreciate the climate, it was around 19 degrees, there should not be bugs in the bed and on the linens EVER!
번역